DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I ordered dress the other day, but will be needing it on july 20. you think shipment will arrive before that day? i am form the philippines. I ordered dress the other day, but will be needing it on july 20. you think shipment will arrive before that day? i am form the philippines.

Answer:

Dear Marilyn R., Thank you for contacting Dresslily. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I would like to cancel my recent order I would like to cancel my recent order

Answer:

Dear Tracy M., Thank you for your recent order. Could you kindly note us the order number? And we will check the detailed information sent the message to you via the support@dresslily.com. Awaiting your reply! Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

My husband is a football player build-very large broad shoulders-thin waist-6'1 250 lb (but all muscle) 36 waist in pants. will a large t shirt fit? My husband is a football player build-very large broad shoulders-thin waist-6'1 250 lb (but all muscle) 36 waist in pants. will a large t shirt fit?

Answer:

Dear Linda P., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Are the plus sizes true to uk sizes Are the plus sizes true to uk sizes

Answer:

Dear Catriona O., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Are the plus sizes true to fit please Are the plus sizes true to fit please

Answer:

Dear Catriona O., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hi, how long do you estimate shipping items to south africa? Hi, how long do you estimate shipping items to south africa?

Answer:

Dear Raydee S., Thank you for contacting Dresslily. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

R your us sizes true to fit or do i have to size up R your us sizes true to fit or do i have to size up

Answer:

Dear Camille s., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Please feel free to check out our newest arrivals here: http://www.dresslily.com/new-products.html Enjoy our best deals here: http://www.dresslily.com/clearance.html Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Do the clothes run snalll ? Do the clothes run snalll ?

Answer:

Dear Kristie H., Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Does your clothing items come from china? Does your clothing items come from china?

Answer:

Dear Deanna H., All our product s are shipped from different warehouse, which was caused by the customer location. If you have any other issues, please contact us. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hello! just wondering how long shipping takes normally. also is it a us site i think so do you ship to canada? does that affect how long it takes? Hello! just wondering how long shipping takes normally. also is it a us site i think so do you ship to canada? does that affect how long it takes?

Answer:

Dear Erica D., Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. Also we can ship it to Canada. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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