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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
I stopped shopping with them over a year ago. I do not recommend them. I hope you can Send them back I doubt you will get a refund. Best of luck!
There should be a number after your order number, it will be your tracking number and shipped China Post Am. Try in a couple days and try tracking it thru the email. If you have email on your phone, just hold down the tracking number and hit copy, it should take you to the website and click on box and hold til you see paste and then hit track. If you have gotten a email that your order has shipped, give it about 3 days and try tracking it again. If nothing then notify your bank or credit card and ask them to refund your money. Good luck. I know the clothing probably won't fit, mine was for a small child when i ordered a xl
Dear aspen t. Thank you for your feedback. We are really sorry that you want to return the items. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thanks for your support and kind understanding. Yours Sincerely Dresslily Customer Service
Dear Kareem S., Thanks for your message. I noticed that our colleagues have arranged the refund to you. Please check your account. Best Regards Dresslily Customer Service
Dear Edward W. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service
Dear James M. Thank you for your feedback. We are really want to help to solve your problem. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
As you can now tell from all the responses, the company is totally a SCAMMER, and you most likely won't receive anything. I finally got fed up and have filed a dispute with PAYPAL to get a refund. PROBLEM is: HOW CAN WE GET THESE COMPANIES OFF OF FACEBOOK? I've reported DRESSLILY and another sister company, but obviously, it doesn't take away from their ability to scam innocent people.
It took months for ours to arrive and then it was too big and they blew us off. Terrible customer service.
Trust ALL these bad reviews! This company is a SHAM! Their clothes look cute on line, but they'll take your money and NOT send the item!
Dear Steven h., Thank you for your message. We offer you the measurements under product information. I recommend you to refer to the specific measurements in the product information and compare with yours. You can contact us if you have any other issues. This is the link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service
