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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Ashley, Please kindly note that the shipping time depends on the shipping methods. We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.dresslily.com/m-article-id-39.htm If there is any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team
Dear Karen, Please kindly note that we are Dresslily and there is no such name of Hasan. Please kindly send us the screenshot of the email to our support center here http://www.dresslily.com/m-article-id-12.htm with your question here. We will check it for you. Best regards, Dresslily Customer Support Team
Dear GLORIA A., Thank you for your valuable feedback. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We will try our best to help you after we have checked the detail information. We very much regret for this inconvenience. Best Regards Dresslily Customer Service
The one time (and the last time) I ordered, it took a few months for the first part of the order to arrive, and it took them also a few months to even ship the second part, which then arrived a month after that. No tracking number for the second part of the order. I even had paid for the shipping tracking and "insurance." JUST DO NOT BUY FROM DRESSLILY. My one and only experience with ordering from Dresslily is what taught me to strictly only buy online from reputable companies. TRUST ME. It's not worth the massive headache. This company should be shut down.
I ordered a simple blouse from them. It took over a month (actually six weeks) for them to get it to me. It was wadded up in an envelope about the size of a kindle or nook tablet. (I am a 2x.) When I opened it the odor of formaldehyde was overwhelming. Hung it outside until it aired out. Never could get all the wrinkles out. DO NOT ORDER FROM THESE PEOPLE!
Did you choose flat rate shipping? It can take more than a month to get the package! (5-15 working days to ship your package, and another 20-25 working days to get it.). If you still wont get it, ask about the customs at your country, I had that problem once (I had to pay an extra fee, because fck me apparently. Thanks motherland.). If you still can't find it, ask the site support for help, they will provide you extra information, even if you dodn't pay for tracking number :)
Deardianna d. Thank you for your messages. We very much regret issue and are fully committed to resolving it to your satisfaction. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service
