I believe Dresslily is an oversees company that has many different online names, like Zaful.com. My friend ordered from Zaful.com and ran into the same issue I'm dealing with Dresslily.com. When we emailed customer service about our "lost" items, we received the exact same response. Which seems fishy since we ordered from different online sites. They are vague about the approximate date you will receive your items. (It's been over 45 days since I first ordered my products.) In my opinion, these online sites are a scam. I have requested a refund, which they offered "store credit" for. In no way do I want to continue to do business with this company and risk waiting an additional 45 days to "possibly" receive my items. Don't waste your time, money or temper on them.

I assume so... however... buyer beware

This site is a rip off. Don't order anything from them.

Yeah but dnt order from it as it's the worst site to order from in the world m8

It is legitimate. I've always received my items fairly quickly. Last one was a watch I got in 7 days after it shipped. The money you pay, of course, won't be getting you a Rolex, but it was as described and I've worn it everyday. Just be sure to read the shipping policy and dispatch time for certain items is different as well.

I dont think so they. Dont seem to reply to lost or goods to be returned. Stay away.

I wouldn't order anything from them! Not sure if it is a legitimate site.

Dont order. Stay away. Crappy products and just as crappy customer service.

I too was very disappointed with the clothing I received. The sizing is VERY off and the quality isn't excellent. But I think they are working hard to address their poor customer service. When I wrote my scathing review on Site Jabber I got immediate action from them and am completely satisfied with the outcome. I think they are learning. I would still caution people about sizes for clothing.

It is legit but their clothing doesnt fit. They give dimensions on the site but they do not match what is delivered to you. I only paid $9.99 for my shirt and figured it would cost that much or more to return so I am just grateful I didn't spend more.

I received the same vague answers as stated above. Do not order from dress lily; horrible product and service. Very obvious it is an overseas company, the responses are very cryptic.

There appears to be a couple people who actually got their products as ordered. But seems like a giant scam honestly.

It's questionable enough that I would never again order from them or from any of their other websites.