Dot & Bo Questions & Answers

Hi M R! Thank you so much for thoughtful question. We're more than happy to help. First off, we stand by our products and are here to assist in anyway needed in regards to the unlikely event of damage/defect. These reviews represent a very small portion of the many many orders we ship daily. We just ask you contact us within 48 hours of delivery, so we can get the ball rolling on making things right. Pieces are constantly being updated or discontinued, so the sooner we know of an issue the more options we have available to resolve them. Our pieces are inspired by some of the greatest designs of the 20th century, but they are high-quality reproductions and therefore not the exact same as those named. We love to teach our customers about incredible design influences, so you can always find our stories on the blog - like this one about designer Eero Saarinen: http://blog.dotandbo.com/2014/08/behind-the-icon-eero-saarinen/. We've personally sat on the Catalan Catalan Chair and it feels as good as it looks. The stainless steel base is solid with no welding. And the seating surfaces feature genuine leather. The West Coast port strikes that have had industry-wide affects have thankfully ended. The backlog of boats at port delayed things, but we're relived to report things are back on track. If you ever have any more questions, please feel free to write to us at service@dotandbo.com and we'd be happy to answer! Thanks so much for writing in with your important questions and we hope you have a good day!

Hi Jen! We understand that reading negative reviews may make you second guess ordering from us, but we have made several system improvements since last summer and work hard every day to make changes to ensure a more positive customer experience. We're here if you have any further questions or concerns!