DonnaPlay Questions & Answers

Here’s what consumers have asked with answers from DonnaPlay staff and previous consumers.

125 questions answered

28% answered in 1 day

Question:

You took money out of my account without my permission for three months? can you tell me what happened? please return me the money You took money out of my account without my permission for three months? can you tell me what happened? please return me the money

Answer:

Dear Ting-Hao L, For information on why you were charged, feel free to call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

How can i cancel this How can i cancel this

Answer:

Dear Vera s, To have your account cancelled, you may call our support center toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). I do apologize for any inconvenience that may have been caused. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

I need my account to be cancelled asap. i did not authorize further charges. my user name: mario.grimaldi1951@gmail.com I need my account to be cancelled asap. i did not authorize further charges. my user name: mario.grimaldi1951@gmail.com

Answer:

Dear andrea g, Thank you for contacting us. I would be happy to assist, however, I am not locating an account with that email address in our system. You are therefore advised to please send the cancellation request to us via email at support@donnaplay.com. Regards, Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

Deseo que me den de baja de la suscripcion ya que me estan cobrando por algo que no utilizo. diana sosa - rep. argentina Deseo que me den de baja de la suscripcion ya que me estan cobrando por algo que no utilizo. diana sosa - rep. argentina

Answer:

Dear Diana S, Thank you for contacting us. Please send your cancellation request via email to support@donnaplay.com. Regards, Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com Google Translated: Estimada Diana S, Gracias por contactarnos. Por favor envíe su solicitud de cancelación por correo electrónico a support@donnaplay.com. Saludos, Ashley Martin Representante de Servicio al Cliente - Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

I did n't sign up for this but somehow they are taking money from my cedit card how do i get them to stop I did n't sign up for this but somehow they are taking money from my cedit card how do i get them to stop

Answer:

Dear Brenda H, Thank you for contacting us. If you are receiving a charge, that means your card was entered manually to create a membership with us. To have the membership cancelled, kindly send an email to support@donnaplay.com. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

I have never heard of this site either and yoy guys just took over 40 bucks from my account. i want my money yu guys took back and i want it back today. i'm a single mom whos not working so i need that money to feed my damn kid. give me back my money, i want it back in my account by the end of today. cuz i never even signed up for this. I have never heard of this site either and yoy guys just took over 40 bucks from my account. i want my money yu guys took back and i want it back today. i'm a single mom whos not working so i need that money to feed my damn kid. give me back my money, i want it back in my account by the end of today. cuz i never even signed up for this.

Answer:

Hello Tia B, I'm sorry to hear of this. Please call our support center toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) to have this issue rectified. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

How do i delete my donnaplay account as its charging me even though they said in the terms and conditions that they wont charge me? How do i delete my donnaplay account as its charging me even though they said in the terms and conditions that they wont charge me?

Answer:

Dear Katie p, To have the account deleted you may call our support center toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). I do apologize for any inconvenience that may have been caused. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

How can i unsbscribe? How can i unsbscribe?

Answer:

Dear Deb l, To unsubscribe, send an email to support@donnaplay.com requesting cancellation. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

I have just looked at my bank statement and i have noticed £1.01 has been taken out of my account without my knowing, is there any way to rectify this? i know its not a lot of money but still. thanks.

Answer:

Dear Rianna P, To have your issue rectified, feel free to call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) or send us an email at support@donnaplay.com. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

Question:

I never hear donnaplay and they stole my money! fraud stealer! I never hear donnaplay and they stole my money! fraud stealer!

Answer:

Dear Charity S., Thank you for reaching out to us. Donnaplay is a multimedia website which provides members with access to music, movies, games and books. Accounts are created by potential members via the website. In light of this, please send us an email at support@donnaplay.com and an agent would be happy to advise you concerning the charge you received. Regards, Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

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