DonnaPlay
Questions & Answers

Dear Kelsey I, Thank you for taking the time to contact us. Please contact our customer support center at toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our agents would be more than happy to provide the reason for the charge and any further assistance that may be required. We do apologize for any inconvenience that may have been caused. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Pablo N, Thank you for contacting us. Yes we do have many satisfied customers. However when a member is pleased, they continue to use our service. When a member experiences issues, usually is the time they come to review our site to post negative reviews as they are upset. We have plenty positive remarks and thank yous, however those are in our inbox and as that is private you are not able to see publicly. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Abdulrhman, Certainly! Kindly send us an email to support@donnaplay.com and one of our friendly agents would be more than happy to assist. Regards Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Jeser, Thank you for getting in contact with us. The information in your post represents confirmation that your account with us was successfully cancelled. Is there anything else I can assist you with? Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Henrietta L, Thank you for this query. Yes, this is a secure website. There is a 5-day free trial which has no charge attached. However, if the free trial is not cancelled on or before the fifth day, the account is automatically upgraded to a monthly subscription. Credit card details allow us to check the age of the individuals, as all available materials are only for those individuals who are over the age of 18. Card details also allow us to check for card validation. For further assistance, we invite you to contact our customer support center at our toll-free number 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Dillon S, To cancel your membership please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). Regards Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Elaine J, The only way an account is charged is if the member chooses to make a purchase on the website. Donnaplay.com is a legitimate website. For further assistance, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our friendly agents would be happy to assist. We apologize for any inconvenience that may have been caused. Regards Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Michael S, Thank you for contacting us. In order to know the reason you are receiving the additional charge of $2.95, we would need to review your account. Please send an email to support@donnaplay.com and an agent would be happy to facilitate this review. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

Dear Dan R, You may send an email to support@donnaplay.com or call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) to cancel your premium membership. Regards Ashley Martin Client Service Representative https://www.donnaplay.com