DonnaPlay Questions & Answers

Here’s what consumers have asked with answers from DonnaPlay staff and previous consumers.

125 questions answered

28% answered in 1 day

Question:

Please stop my subscription -- i don't know anything about "donna play" i have been too busy to check my credit card e-bill and i found that i was charged every month since march, 2015 ! i use my face book to sign in your website and had no idea about your web. maybe i just click something for free trial but never intend to subscribe anything. please stop my unknown subscription and refund me! i feel i was fooled and robbed ! mei-hsiu lai Please stop my subscription -- i don't know anything about "donna play" i have been too busy to check my credit card e-bill and i found that i was charged every month since march, 2015 ! i use my face book to sign in your website and had no idea about your web. maybe i just click something for free trial but never intend to subscribe anything. please stop my unknown subscription and refund me! i feel i was fooled and robbed ! mei-hsiu lai

Answer:

Dear Mei-hsiu L, Thank you for bringing this matter to our attention. As you are receiving charges, it means an account was created on our website. To have your subscription cancelled, please call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers (Available 24/7). We apologize for any inconvenience that may have been caused. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

I have had repeated amounts of money taken from my bank account now totalling £27.75. i have absolutely no idea what these amounts are or why you are taking this money from me ranging from 0.01p to £2.95 and up to £6.95 and once you took 4 payments in a month. please can you contact me so that you can stop taking this money from me, and refund what you have taken. I have had repeated amounts of money taken from my bank account now totalling £27.75. i have absolutely no idea what these amounts are or why you are taking this money from me ranging from 0.01p to £2.95 and up to £6.95 and once you took 4 payments in a month. please can you contact me so that you can stop taking this money from me, and refund what you have taken.

Answer:

Dear Sue A, Thank you for bringing this matter to our attention. As you are receiving charges, this means an account was created on our website with your information. For us to explain the reason for the charges and rectify this issue, please call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (Available 24/7). Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

I was miss lead to what this site was i was actually trying to use putlocker and thought i was this signing for them now my fraud team at my bank has informed me you are taking different ammounts on different days and adds up to quite a lot i don't know how to cancel this and might have to change my whole bank details just to stop u stealing my money I was miss lead to what this site was i was actually trying to use putlocker and thought i was this signing for them now my fraud team at my bank has informed me you are taking different ammounts on different days and adds up to quite a lot i don't know how to cancel this and might have to change my whole bank details just to stop u stealing my money

Answer:

Dear Daniel M., Thank you for making us aware of this issue. To have this issue investigate and rectified, we invite you to contact our customer support center at toll-free number 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week). An agent would speak with you and advise you accordingly. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

I've never even heard of this stupid website before in my life and you chargedon't 40.48$ to my bank account and i want my money back! I've never even heard of this stupid website before in my life and you chargedon't 40.48$ to my bank account and i want my money back!

Answer:

Dear Kelsey I, Thank you for taking the time to contact us. Please contact our customer support center at toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our agents would be more than happy to provide the reason for the charge and any further assistance that may be required. We do apologize for any inconvenience that may have been caused. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

So many negative emails about donnaplay are there any satisfied customers? and positive emails to verify any positive attributes to this company?

Answer:

Dear Pablo N, Thank you for contacting us. Yes we do have many satisfied customers. However when a member is pleased, they continue to use our service. When a member experiences issues, usually is the time they come to review our site to post negative reviews as they are upset. We have plenty positive remarks and thank yous, however those are in our inbox and as that is private you are not able to see publicly. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

Please can you stop automatic renewal Please can you stop automatic renewal

Answer:

Dear Abdulrhman, Certainly! Kindly send us an email to support@donnaplay.com and one of our friendly agents would be more than happy to assist. Regards Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

Código de referencia: 59192666 dear jeser caleb, this message is to inform you that your membership with donnaplay has been cancelled effective immediately. you will receive no further charges. # principal: 1-888-983-0264 # secundario: 1-646-328-5024 Código de referencia: 59192666 dear jeser caleb, this message is to inform you that your membership with donnaplay has been cancelled effective immediately. you will receive no further charges. # principal: 1-888-983-0264 # secundario: 1-646-328-5024

Answer:

Dear Jeser, Thank you for getting in contact with us. The information in your post represents confirmation that your account with us was successfully cancelled. Is there anything else I can assist you with? Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

My email comfirmation never went through and i want to cancel my account My email comfirmation never went through and i want to cancel my account

Answer:

Dear Dillon S, To cancel your membership please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). Regards Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

I would like to know how you got my son in law and daughter's information and stole $80 out of their checking account? if it is not replaced today i will be contacting authorities about this scam you are running. this is nothing but theft! they are a young couple with a new baby and struggling as it is and for you to steal money is just disgusting I would like to know how you got my son in law and daughter's information and stole $80 out of their checking account? if it is not replaced today i will be contacting authorities about this scam you are running. this is nothing but theft! they are a young couple with a new baby and struggling as it is and for you to steal money is just disgusting

Answer:

Dear Elaine J, The only way an account is charged is if the member chooses to make a purchase on the website. Donnaplay.com is a legitimate website. For further assistance, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our friendly agents would be happy to assist. We apologize for any inconvenience that may have been caused. Regards Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

I was going through my email and notice that i being charged twice a month. if i am already paying a monthly fee of $20.15, why am i being charged an additional $2.95 each month? I was going through my email and notice that i being charged twice a month. if i am already paying a monthly fee of $20.15, why am i being charged an additional $2.95 each month?

Answer:

Dear Michael S, Thank you for contacting us. In order to know the reason you are receiving the additional charge of $2.95, we would need to review your account. Please send an email to support@donnaplay.com and an agent would be happy to facilitate this review. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

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