I received an email on 5th December regarding my order 100790069 being shipped, but are yet to receive a tracking information email. When I placed my order on 1st December I went off your website stating; Estimated Delivery Times: Within Australia (5-10 Days) thinking this would allow plenty of time before Christmas for the books to be delivered. The email received on the 5th Dec stated 10-15 working days so I'm wondering why this is 5 additional days to what is stated on your website, and this only being told once the items were shipped which was 5 days post ordering them. It has now been 21 days since I placed my order and are yet to receive them or tracking information. I emailed customer service 2 days ago and no reply from there either. I ordered these in plenty of time before Christmas. I would appreciate a response re tracking and delivery time please.
Asked by carly J. on 12/20/2016
1 Answer
Amanda D.12/20/2016
Hello Carly,
I have located your order and see your items are en route. Currently it has been 11 working days since they have been shipped. I will private message you with your tracking details. Thank you, and happy holidays!
Best regards,
Jennifer
I have located your order and see your items are en route. Currently it has been 11 working days since they have been shipped. I will private message you with your tracking details. Thank you, and happy holidays!
Best regards,
Jennifer
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