DHgate Questions & Answers

Hi Don! If you need a refund for your order, you can open a dispute for your order and request for a refund. Here's a link for more information: http://help.dhgate.com/help/buyerhelpen.php?catid=3302&artid=BC8209CAA7F71F87E04010AC0B642BF0#help_php-listmiddel-5 Riane DHgate

Hi Nonku! We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Samantha Customer Service Center DHgate.com

Hi Arvin! Thank you for getting in touch. We understand how concerning this is, we are here to help. Please send us your order number. That way, we can check on it and assist you further on this. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Samantha Customer Service Center DHgate.com

Hi Reese! Please provide us with your login email so we can check this on our end. Or if you have the correct order number, please have that provided also. We are not able to check anything and provide the resolution on your complaint if we do not have the correct information. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Hi Stephanie! Thank you for your interest here on our website! We understand your hesitation in making a purchase. You can actually ask the seller of this item for more photos of the product that way you will have more idea on what it looks like. It's our sellers who can provide more photos and complete information of the item as the shipper and supplier of the items here on our website. To get in touch with our sellers, you can click either the "online chat" or "message" button in the item page and you will be able to communicate directly. Our sellers are willing to cooperate as long as there is proper communication. In a rare case that you will receive an item that is way different on the picture posted by the seller, please make sure to contact us within 7 days since the delivery of the product so that we can immediately assist you in getting a resolution on this issue. We are available 24/7 to assist you. We're looking forward in doing business with you! We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Sil Customer Service Center DHgate.com

Hi Nicole! There are two key factors to consider in calculating the estimated delivery or receipt of your order. That would be the "Processing time" of the item and "Delivery time" which depends on the shipping carrier that you selected upon placing the order. Items have different processing times depending on what the seller have set for it. The "Processing time" is the time given to the seller to prepare or make the item before they can ship it out. The "Delivery time" is the time that the shipping carrier will deliver it to you after the seller ships it out or after the order is dispatched. You can see both these time frames on the Item Pages so that it gives you an idea as to how long it may take. Riane DHgate