I can't get in my account with my email and password. When I put it in it's not showing my orders or refunds I'm waiting on... What I need to do??

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I can't get in my account with my email and password. When I put it in it's not showing my orders or refunds I'm waiting on... What I need to do??

asked by Arrianne A. on 6/14/18

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DHgate C. [DHgate Rep] · Answer 1 · 2018-06-15T12:53Z

DHgate C. [DHgate Rep]

on 6/15/18

Hi Arrianne,

We understand how concerning this is. Please send us your DHgate log in email and one of your order numbers. That way, we can check on your account.

For real time assistance, we recommend that you contact us through our online chat so that one of our customer service representatives can step in and help you resolve this.

For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

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I can't get in my account with my email and password. When I put it in it's not showing my orders or refunds I'm waiting on... What I need to do??

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