Hi Maxime,

Dhgate is a legit site and we are in business for over 14 years now. For new buyers, we encourage you to check on the seller's ratings, number of transactions and reviews. You can check on our return and refund policy. Also, our customer service is 24/7 available for your concerns.

There is always a risk when purchasing online. Not only DHgate has these kinds of negative reviews. All online shopping website has all sorts of negative reviews.

What we always remind our buyers is to check on the reviews left by other buyers for the sellers and their items, since this will be the basis on whether the buyer had an excellent transaction with the seller or not. Constant communication with the seller is also recommended since this will also help you get more information of the item, as well as get updates on the shipping of your order.

For any other questions, please do not hesitate in chatting with us by clicking on Online Chat' from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com