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Hi do you take PayPal?
asked by Maine H. on 10/4/16
4 Answers
I have been living a nightmare trying to get back $1285.- from DHgate for mother of pearl tile that was fake.
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my son got sneakers and they were real (wrong color, so much hassle to return, another story...) but they were out in 2 months! don't order anything from them!
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A: Be careful before you buy ANYTHING from DHgate. They support their suppliers if there is a dispute. I was instructed by a DHgate dispute analyst to send the defective item back to the supplier. The supplier ( mtled8 ) denies receiving the item even when DHgate was presented with proof of receipt via the tracking number from the shipper. DHgate dragged out this dispute for over 3 3/4 months. (At 4 months you can not get your credit card company to resolve the matter by reversing the charges. I was lucky). Their supplier MTLED8 ships products that are defective and does not refund the costs even thought the product has been delivered back to them.
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Hi Maine,

Thank you for your interest! Paypal is no longer a payment method on our website since 2012, we have ended our contract with them due to differences in business approach.We support credit cards/debit cards,bank transfer, Moneybooker etc. You can check this link for the complete list of the supported payment methods on our website: http://help.dhgate.com/help/buyerhelpen.php?artid=D74DDC2074E3D504E04010AC0C645DF9&catid=2302#help_php-searchmiddel-1

Not a problem since we have an Escrow Service like Paypal, when you make a payment your money will not be given to your seller directly.It will only be released to your seller once you have confirmed the delivery of the goods.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .


Regards,
Sil
Customer Service Center
DHgate.com
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