Hi Kalyan,

DHgate sellers fulfill the transactions. We have the Escrow Service which means that when you make a payment, the money will not be released to the seller directly. The merchant will only get the payment once you confirm the delivery of the item. Once you have issues with the items after receiving it, please let us know immediately so that we can assist you in getting a resolution right away. We are committed to giving a refund as long as our refund process is followed.

If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service