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Here’s what consumers have asked with answers from DealDash staff and previous consumers.
Hi Jimmy. Please send us an email to support@dealdash.com and we will refund your $72 asap!
Thanks for your question Shelly! If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Hi there Fredrick! Unused bids are eligible for a full refund only if the bids have been purchased at their full price of 60c per bid. Example (normal priced bids): John purchases 100 bids for $60 and bids 10 times. All the remaining 90 bids are eligible for a total refund of $54 ( 90 * $0.60). If the bids have been purchased at a promotional rate of less than 60c per bid, only the portion of the purchased bids that the customer would have received at 60c each is eligible for a refund. The refundable portion of the bids is always used first. Example (discount priced bids): John purchases 100 bids for $30 and bids 10 times. Only the first 50 bids of those 100 bids were refundable ( $30 / $0.60 = 50). John has 40 refundable bids and 50 free bids left on his account. He is eligible for a refund of 40 * $0.60 = $24.
Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Hi Judy. You can check our promotional bid packs on www.dealdash.com/buybids. We offer a 100% money back guarantee on the first bid pack purchase on the site, so you can give it a risk free try!
Hi Debbie! No New Bidders is a feature of our No Jumper auctions, that makes it easier to win auctions. Our unique $5 “No Jumper™” limit works like this. Once the sales price in an auction reaches $5, no new bidders are allowed to place their first bid in that particular auction. Essentially, the auction becomes “full” at $5. Not only does this limit the number of potential bidders allowed in any one auction, but it also prevents sneaky bidders from “jumping” in an auction that’s been running for a while. It makes it easier for everyone to win auctions with fewer bids! You can read more about them here: http://www.dealdash.com/no-jumper-auctions I hope this helps, however, please let me know if you have any other questions!
