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Cupshe Questions & Answers

1,141 reviews
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Here’s what consumers have asked with answers from Cupshe staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

I'm a smaller and petite girl. im only 4'11" and around 100ish pounds. do you think that an xs size bikini would be alright for me?

Answer:

Hi, you can check the size guide on each product page and have a try. If it is unfit, return and exchange is welcomed within 30 days upon delivery.

By Amanda D., Manager
Question:

Hi i'm 5'5 120lbs bust 34c hips 34 waist 27. what size should i order?

Answer:

Hi, we recommend you to choose size Small. You also can check our new arrivals on website.

By Amanda D., Manager
Question:

I received an email on 6/7/19 that my order shipped. can you please tell me the status of my order and when i should receive it? order number 3620902

Answer:

Hi, we just checked your order status and your order has delivered to your address on June 15th. Please contact with us if you didn't receive it.

By Amanda D., Manager
Question:

What size tops do you recommend for larger chested girls? i am 5'3" 125 and have a 32ddd bust

Answer:

Hi, we advise you to choose size M. If have any further question, please feel free to contact us.

By Amanda D., Manager
Question:

So will my order still get shipped without having a phone number

Answer:

Could you plz give us your order number? We will check it for you.

By Amanda D., Manager
Question:

Answer:

Hi, we found that your package delivered to you on 23th. Did you receive it?

By Amanda D., Manager
Question:

Cupshe has horrible swimsuit policy reviews? what is your policy?

Answer:

I don't see how. Customer service was a dream when I needed to return a suit. They gave me a coupon code to just order a new size-- I didn't have to pay a dime.

By Olivia E.
Question:

How does this work in canada? do they switch the price when you buy it and add the extra shipping or is it the same price for canada and the states??

Answer:

Hi, on our shop, there is US dollars system. For Canada, there are two shipping method: expedited and fast shipping. You can choose the method by yourself.

By Amanda D., Manager
Question:

I want to return a suit i bought last week. how do i do so? i have emailed the address listed on the website and have gotten no response.

Answer:

Sorry for your any inconvenience. Could you plz tell us your order number? We will assit you with return or exchange steps.

By Amanda D., Manager
Question:

Answer:

Sorry for your waiting. Your order has been shipped out. The tracking link is https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=1023038935370224. We found that your package delivered to you. Please disregard the shipping confirmation, the tracking number is wrong.

By Amanda D., Manager

Can’t see your question? Ask to get answers from the Cupshe staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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