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Costway Questions & Answers

1,170 reviews
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Here’s what consumers have asked with answers from Costway staff and previous consumers.

28 questions answered
29% answered in 1 day
Question:

I want return my items please ?

Answer:

Hi, Sorry for the inconvenience caused to you. Please offer your order number and tell us the reason that you want to return to service@costway.com. Our customer service will help you as soon as possible. Hope this will be helpful. Kind regards, Nancy

By Nancy L.,
Question:

I am trying to cancel an order that is in route i have been trying to contact someone since several minutes after i ordered. still no response!!!!

Answer:

Sorry for the inconvenience caused, could you please contact us with your order number and receiver's full name? Our service email is service@costway.com Our staff will help you as soon as possible.

By Nancy L.,
Question:

Need help in getting a replacement canopy for our 3 seat cushioned porch swing chair.

Answer:

Hi, Can you offer your order number or tracking number or receiver's full name? We will help you once we find your order and know what you bought. Thanks for your reply.

By Nancy L.,
Question:

Why does my foot spa ep23286 beep 3 times every couple of minutes?

Answer:

Can you offer your order number or tracking number or receiver's full name? We will help you once we find your order and know what you bought. Thanks for your reply.

By Nancy L.,
Question:

Would someone please get back too me i have a return. i have tried several times too contact you all, thru email and in the phone.

Answer:

Can you offer your order number or tracking number or receiver's full name? We will help you once we find your order and know what you bought. Thanks for your reply.

By Nancy L.,
Question:

I need parts to desk i bought from you all . did not send all the parts .

Answer:

Can you offer your order number or tracking number or receiver's full name? We will help you once we find your order and know what you bought. Thanks for your reply.

By Nancy L.,
Question:

What's your phone # to place an order

Answer:

Hi, This is our phone number: 909-483-1228. But we don't accept calling order. We accept any country's Paypal or American credit card payment, as long as the shipping address is an American one. We don't provide shipment to GU, HI, AK, PR, PO box. In order to place an order successfully with your credit card, there're three rules you must follow. Firstly, the credit card you offered must be registered in the US. Secondly, the shipping to address must be in the US. Last but not least, the billing address you filled in on our website must be the same as you reserved in the bank which is also supposed to be in the US. If you still couldn't place an order, could you please try to use another card or paypal? Should you have any problem, be free contact us(service@costway.com). Kind regards, Nancy

By Nancy L.,
Question:

Http://www.buzzfile.com/business/costway.com,-inc-909-483-1200 this site list this company information yet no one answered the phone?

Answer:

Hi, Sorry for the inconvenience caused to you. Here is our Skype number: sabinesun0213. Do you use it? Or you can give us your number and we can call you. If you have other communicating tools, please tell us. Should you have any problem, be free let me know. Kind regards, Nancy

By Nancy L.,
Question:

Hello i'm looking for an honest of goodness best customer service and honest feedback by rep.i see none on unsatisfied customer why is that?

Question:

I ordered my half metal umbrella stand from overstock. they contacted costway yesterday to send me a return ticket for ups. kathy turcotte 651-270

Can’t see your question? Ask to get answers from the Costway staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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