ConsumerLab.com Questions & Answers

Here’s what consumers have asked with answers from ConsumerLab.com staff and previous consumers.

31 questions answered

6% answered in 1 day

Question:

Are you a member of the better business bureau? please let me know how i can contact your local better business bureau Are you a member of the better business bureau? please let me know how i can contact your local better business bureau

Answer:

Actually there have been some complaints but they are very few - however very easy for Tod to check on it - so he should have done that. They basically were all about billing issues - the free trial. So not stating the business does not offer value but the way you sign up for the free newsletter and it then moves you right into a membership within 5 days - a bit misleading in my estimation. Be sure to read the fine print!

By Bonnie R. over a year old

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Question:

Is there a trial period with return of money if i'm not satisfied

Answer:

Hi. I signed up for the free trial yesterday. I tried to cancel today but the site does not offer a cancellation option. I called the number provided... the phone rang several times and I eventually got a voice message that sounded as if it was from someone's home and not an actual company. I emailed you guys earlier requesting my cancellation be processed but no response as yet.

By Dianne A. over a year old

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Question:

I signed up as a member thinking that i would be charged once a month, but you paid for a year's subscription at once, requesting cancellation subscri I signed up as a member thinking that i would be charged once a month, but you paid for a year's subscription at once, requesting cancellation subscri

Answer:

Hi - We don't charge every month; just a single charge for a 1-year or 2-year subscription as noted on the page where you joined. We show the calculated cost per month for reference, so you can see that the 2-year subscription is less expensive. If you would like to cancel, please email subscription@consumerlab.com with your name and email and we will process your request (typically within 1-2 business days).

By Tod C., Director of Digital Marketing over a year old

Question:

Has the annual cost increased lately ? i thought it was $24 when i read the government review and $42 when i read an independent review dated 2/2019 Has the annual cost increased lately ? i thought it was $24 when i read the government review and $42 when i read an independent review dated 2/2019

Answer:

Hi Frank - I believe you are referring to the review of ConsumerLab from 2004 Journal of the Medical Library Association. Our content and website have continued to expanded annually and membership has increased over those 16 years. The current 1-year membership is $47.40, or $78 for 2-years (an 18% savings off the 1-year rate).

By Tod C., Director of Digital Marketing over a year old

Question:

I am a subscriber and would like to copy your "top pick" for one of the products tested. how can i do this? thanks, bob I am a subscriber and would like to copy your "top pick" for one of the products tested. how can i do this? thanks, bob

Answer:

Hi Bob - As a subscriber, you are entitled to print out a copy of the report (or any pages thereof) for your personal use. However, we don't permit copying or distributing our content, which is proprietary.

By Tod C., Director of Digital Marketing over a year old

Question:

Have you tested pqq & tocotrienols Have you tested pqq & tocotrienols

Answer:

Not yet, but we may next year. We have written about PQQ: https://www.consumerlab.com/answers/is-pqq-similar-to-coq10/what_is_PQQ/

By Tod C., Director of Digital Marketing over a year old

Question:

Information i save to my computer when i was a member was blocked when my membership lapsed. is this policy still in effect? Information i save to my computer when i was a member was blocked when my membership lapsed. is this policy still in effect?

Answer:

Hi Theresa - As noted on our site, we permit subscribers to print a copy of our reports for their personal use, but we do not permit not copying or downloads. If you were somehow able to download content from our site, it is quite possible that it would only work while your membership was current.

By Tod C., Director of Digital Marketing over a year old

Question:

What is the no 1 supplements in consumer lab? What is the no 1 supplements in consumer lab?

Answer:

There is no single best supplement or brand. It's best to focus on the type of supplement you are looking for, e.g., multivitamin, fish oil, probiotic, herbal) and read our Product Review for that specific category and see which product is our Top Pick for that category. Here is a list of our current reports: https://www.consumerlab.com/results/

By Tod C., Director of Digital Marketing over a year old

Question:

Do you have current information on reliable tumeric/circumin supplements? Do you have current information on reliable tumeric/circumin supplements?

Answer:

Yes, we recently published a new report on turmeric and curcumin supplements as well as turmeric spice (ground root powders) at https://www.consumerlab.com/reviews/turmeric-curcumin-supplements-spice-review/turmeric/

By Tod C., Director of Digital Marketing over a year old

Question:

How to buy a gift certificate How to buy a gift certificate

Answer:

Hi Barbara - You can give a gift membership to ConsumerLab.com from this page: https://www.consumerlab.com/giftcerts/. We have a link to this at the bottom of every page, but the font is a bit small. Hope that helps.

By Tod C., Director of Digital Marketing over a year old

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