Here’s what consumers have asked with answers from Coinbase staff and previous consumers.
I think coinsfix, com is a better platform to exchange bitcoins and other cryptocurrency
They try to compete with prices of local traders causing them to lose money because of the volatility of bitcoin. To save themselves they go offline, delay transactions, etc and wait for the bitcoin price to turn in their favor before they send you your money. Classic bitcoin company scheme, stay way from them at all cost. Use localbitcoin, way better.