Gwynnie Bee Questions & Answers

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Here’s what consumers have asked with answers from Gwynnie Bee staff and previous consumers.

56 questions answered
29% answered in 1 day
Question:

What does a subscription cost?

Answer:

Hi Jackie - that depends on which plan you choose! You can see all pricing info our our site: https://closet.gwynniebee.com/pages/pricing-and-plan-selection

By Gwynnie B.,
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Question:

Answer:

Hi Karen and T. P. - you can see our entire collection prior to entering your credit card or giving us any information. Simply click on any of the dropdown menus across the homepage (New Arrivals, Categories, Weekend Casual, Dressing Up, etc). Hope this helps!

By Gwynnie B.,
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Question:

If i start the free trial today can i order today?

Answer:

Yes, and it's an AWESOME service. They do a pre-authorization on your card, i. E.: they charge your card as soon as you join and then the charge is IMMEDIATELY reversed. I have Chase bank, my card was charged and then returned within 5 minutes.

By Jessica G.
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Question:

Is the 68 for just the membership, then more if you want to keep the clothes?

Answer:

Hello Susan, Thanks for your interest in our service. Yes, our's is a garment rental service, with the most popular plan of (2 garments out at a time), priced at $68 + taxes per 30-day billing cycle. Those on the 2-item plan usually receive 6-8 garments per month depending on how fast they return them. Speaking of which, you may keep the garments with you as long as you need, before returning them in exchange for another garment/s. When you're ready to receive another garment - we have a "Return Notification" feature where you can give us a heads-up that items are on their way back to us and we can start processing your next package. Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking. Importantly, should you like to purchase any garment you receive as part of your rental shipment you can do so easily, and that too, at generously discounted prices. I hope this helps. Best, Gwynnie

By Gwynnie B.,
Question:

Do you carry 16p in pants?

Answer:

Good evening Missy, Thanks for your question. While we do have a curated collection of items for members under 5'3, at the moment we do not carry a size 16P. We are sorry for the inconvenience. However, please check our collection from time to time, for garments which you may find suitable in your style and also, in your size :). Here's a link to our available collection: https://closet.gwynniebee.com/a/clothing/body-shape-short-styles Missy, I do hope this information is helpful. Please feel free to write for any questions at gwynnie@gwynniebee.com. Our very best, Gwynnie.

By Gwynnie B.,
Question:

Why do you get such bad reviews? people calling this a scam. do you pay for the clothes by the price of them or do you try and return them?

Answer:

Hi Janice, Thanks for your interest in Gwynnie Bee. The best way to judge our customer service is to try us out yourself. That's why we offer a 30-day free trial - check out our fashions, fun & customer service 1st hand. Try us, we're absolutely free (we do pre-authorize credit cards), if you decide it's not for you, just cancel before your 1st bill date to avoid being billed. Please read our FAQs for more info (https://support.gwynniebee.com/hc/en-us) or contact us at gwynnie@gwynniebee.com or 855-GWYNNIE, for more info. With us, you wear, return, and repeat versus buying or returning the items. We also have a flat monthly rate to wear, return, and receive new items as much as you'd like throughout the month. We also aren't a styling service - members select the styles they want to receive, and we send a selection of those.

By Gwynnie B.,
Question:

I would like to look at the clothing selections before deciding if i want to be a member and giving my credit card number

Answer:

Hi Kim, Please take a look at our inventory (https://closet.gwynniebee.com/a/clothing/new-arrivals) & check out our FAQs (https://support.gwynniebee.com/hc/en-us). If you have any questions please contact us at gwynnie@gwynniebee.com or 855-GWYNNIE. Our trial is absolutely free for 30 days. If you cancel before the 30th day, you will not be charged. Thanks & have a great day!

By Gwynnie B.,
Question:

Can you purchase from the gb outlet during the trial period?

Answer:

Hi Stacey, Thanks for contacting us. Yes, you can purchase from GB Outlet & GB Marketplace during your free trial. You are a full member while on the free trial and you get the same perks as paying members. Please feel free to contact us at gwynnie@gwynniebee.com if you have further questions.

By Gwynnie B.,
Question:

Do you have a size chart? i like maxi skirts, dresses do you sale them?

Answer:

Hi Angela, Apologies for the tardy reply. Yes, every style has a size chart in the description area - take a look: https://closet.gwynniebee.com/a/clothing/new-arrivals We have more maxi dresses than maxi skirts. Our members have the option of purchasing any items they receive at a discounted price, take a look at our FAQs for more info - https://support.gwynniebee.com/hc/en-us. Please contact us if you have more questions, at gwynnie@gwynniebee.com or 855-GWYNNIE. Thanks.

By Gwynnie B.,
Question:

Do you pay an additional cost for the clothing on top of the monthly fee?

Answer:

Hi Marlene - Yes, if you wish to purchase the garments, you have the option of buying them at a special member price. Please check out our FAQ's more info at https://support.gwynniebee.com/hc/en-us.

By Gwynnie B.,

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