It seems like a legitimate company, but this experience shows that they don't value their customers in a legal and ethical way. I would be happy to receive proof of them honoring their mistakes in this transaction and righting it. Mistakes happen. Pretending I don't exist any more, and am not satisfied with the product I paid for that was never shipped out to me, is not acceptable. I received the order confirmation, and they said we will send you the shipping confirmation. I'm going to go ahead and say this is definitely scam like behavior.