City Beauty Questions & Answers

Here’s what consumers have asked with answers from City Beauty staff and previous consumers.

38 questions answered

11% answered in 1 day

Question:

How do i access my account to cancel it? How do i access my account to cancel it?

Answer:

Hi Anne, our customer support team can help. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558.

By Matilda H., over a year old

Question:

How much do you charge to ship to canada and are there duties or taxes on top of that?

Answer:

Hi Anne, we do offer a flat shipping rate of $9.95 USD to ship to addresses outside of the U.S. Custom fees may apply to orders arriving into Canada.

By Matilda H., over a year old

Question:

I'm in u.k.and wan to try the sculpting cream. is it available in the u.k.? i don't want extra hidden charges for delivery after order from website I'm in u.k.and wan to try the sculpting cream. is it available in the u.k.? i don't want extra hidden charges for delivery after order from website

Answer:

Hi Lesley, we do offer a flat shipping rate of $9.95 USD to ship to addresses outside of the U.S. Custom fees may apply to orders arriving into the UK.

By Matilda H., over a year old

Question:

I'm calling but get disconnected , whant to return the cream, that is not working on my face, received 3 jars and have 2 left , how do i resolve?? I'm calling but get disconnected , whant to return the cream, that is not working on my face, received 3 jars and have 2 left , how do i resolve??

Answer:

Hi Sandra, our customer support team can help send over return instructions. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558.

By Matilda H., over a year old

Question:

I'm 32 years old can i use it or is it early for me I'm 32 years old can i use it or is it early for me

Answer:

Hi Mahi, thank you for your question. All of our products are formulated to address concerns that come with aging skin. The majority of our customers are of ages 45+ but our products can be used at any age, whether to help address concerns such as fine lines and wrinkles and/or for preventative measures.

By Matilda H., over a year old

Question:

I don't see any reviews on the multi sculpting product. i've used the gloss nut it's too sticky. are the color ones sticky too? I don't see any reviews on the multi sculpting product. i've used the gloss nut it's too sticky. are the color ones sticky too?

Answer:

Personally, I feel if even one product does not do what t it does then I doubt other product work either. I wouldnt waste my money on any products from this company. Once bitten twice shy.

By Jody B. over a year old

Question:

I'm having problems with the line blurring wrinkle filler dispenser. i'm getting very little of the product no matter how many times i pump it. I'm having problems with the line blurring wrinkle filler dispenser. i'm getting very little of the product no matter how many times i pump it.

Answer:

Hi Glenda, we're sorry to hear about your experience. Our customer support team will be happy to send a replacement. Please contact our customer support team and provide an image of the defective product at support@citybeauty.com or (800) 347-1558 and they will gladly assist you.

By Matilda H., over a year old

Question:

Do you have a complete list of the ingredients in multi action sculpting cream? i like to check as i don't want to use nasty chemicals on my skin. Do you have a complete list of the ingredients in multi action sculpting cream? i like to check as i don't want to use nasty chemicals on my skin.

Answer:

Hi Jennifer, You can find the entire ingredient list and more information on our Multi-Action Sculpting Cream on our website here: http://bit.ly/2N3PmFd

By Matilda H., over a year old

Question:

Do you have to have a subscription Do you have to have a subscription

Answer:

Hi Madeline, all orders are one time purchases unless you select the monthly renewal option.

By Matilda H., over a year old

Question:

Hi, why do you not answer my e-mail ? Hi, why do you not answer my e-mail ?

Answer:

Hi Debbie, our apologies for the delay. I was able to locate your email and a customer support agent will follow up as soon as possible.

By Matilda H., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

City Beauty Questions & Answers

How do i access my account to cancel it? How do i access my account to cancel it?

How much do you charge to ship to canada and are there duties or taxes on top of that? How much do you charge to ship to canada and are there duties or taxes on top of that?

I'm in u.k.and wan to try the sculpting cream. is it available in the u.k.? i don't want extra hidden charges for delivery after order from website I'm in u.k.and wan to try the sculpting cream. is it available in the u.k.? i don't want extra hidden charges for delivery after order from website

I'm calling but get disconnected , whant to return the cream, that is not working on my face, received 3 jars and have 2 left , how do i resolve?? I'm calling but get disconnected , whant to return the cream, that is not working on my face, received 3 jars and have 2 left , how do i resolve??

I'm 32 years old can i use it or is it early for me I'm 32 years old can i use it or is it early for me

I don't see any reviews on the multi sculpting product. i've used the gloss nut it's too sticky. are the color ones sticky too? I don't see any reviews on the multi sculpting product. i've used the gloss nut it's too sticky. are the color ones sticky too?

I'm having problems with the line blurring wrinkle filler dispenser. i'm getting very little of the product no matter how many times i pump it. I'm having problems with the line blurring wrinkle filler dispenser. i'm getting very little of the product no matter how many times i pump it.

Do you have a complete list of the ingredients in multi action sculpting cream? i like to check as i don't want to use nasty chemicals on my skin. Do you have a complete list of the ingredients in multi action sculpting cream? i like to check as i don't want to use nasty chemicals on my skin.

Do you have to have a subscription Do you have to have a subscription

Hi, why do you not answer my e-mail ? Hi, why do you not answer my e-mail ?

Can’t see your question? Ask to get answers from the City Beauty staff and other customers.

How much do you charge to ship to canada and are there duties or taxes on top of that?