CitizenShipper Questions & Answers

Hi there, you can check all drivers reviews / info right from their driver profile to see others experiences with this driver. :)

Hi Linda, We handled your request personally through our support channels. I cannot tell you how great it was to hear that you were able to locate and receive the puppy!

Hi there Teresa! Here is a brief overview on how fees work on our platform. 15.75% on the first $500 13.76% on $500-$1,000 11.66% on $1,001 to $2,000 7.15% on $2,001 to $5,000 No fees on anything over $5,000.

Celso, CitizenShipper does not operate a call center at this time. If you have questions, feel free to head over to our web site and click on the support link, someone there will be more than happy to help you out.

Robert, that would depend on the drivers bidding on that listing, where they are located, and/or if their route takes them through the area. There are a lot of factors that go into what drivers bid on a shipment, so feel free to post your listing and find out!

Hi there! The background does not cost anything at all and is required to be a driver on our site. :)

Hello, Since drivers on our site operate as independent contractors, they set their own practices/policies. This is something that you will need to inquire with any potential drivers in regards to.

Hi Yolanda, while we do have some drivers on our site who fly with pets/shipments, please be sure to verify that you are using a driver you have chosen from our site and not a well known scam usinng a version of our name, CitizenshipperS (with an S). If a driver does request any up-front payment we recommend the following: I. Check that the driver has past feedback from satisfied customers. Ii. Check the driver shows the 'background verified' logo on their profile. Iii. Choose payment methods that can be disputed in case things do not go according to plan. Forms of payment that include dispute options include Paypal and credit card payments, which have safe-guards in place that allow you to dispute payments. Payments through methods like Moneygram or Western Union are irreversible and are not recommended.

Hi Amanda, Thanks for your question! Please check out our article here on the costs associated with your driver account with Citizenshipper: https://citizenshipper.zendesk.com/hc/en-us/articles/203050165-How-much-does-it-cost-to-become-a-driver-

Sure! Please check out our Help Desk: https://citizenshipper.zendesk.com/hc/en-us/articles/204156255-Introducing-Sliding-Scale-Taxes-and-Fees