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Here’s what consumers have asked with answers from CheapOair staff and previous consumers.
We do charge a service fee for our services which is stated in our terms and conditions as well as included in your total cost. Please provide the 8 digit booking number, we will check for you.
Good luck, You will probably have to purchase another ticket directly through the airline this time. Cheapo did the same thing to me. They did not answer my calls, emails, or even chat until wayyy after the ordeal was over (literally months. Have all the emails to prove it too.) and I had to buy more tix and deal with it on my own even though I paid them for the insurance and everything. Because of cheapo I will never use a third party again. No matter what because in the end I had to spend hundreds more on more tix through the actual airline bc they ignored me through the whole thing.
YES, YES, YES! NEVER BOOK FLIGHTS WITH CHEAPOAIR! Immediately after buying the ticket I asked changing the return from 3 stops flight to 2 stops. NO WAY. Beside that they asked me $5797 to change one leg of the return of a $1350 flight a first time and then $7876, I finally discovered that they calling center is located in PAKISTAN! And the operators are using fake Western names! No air company can detect on their system the fare for this ticket so no company could change this return! The ticket has been bought by those gangsters from some consolidator in a shady way. The customer service is pitiful and simply doesn't care about you once you have been scammed with the ticket purchase. AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! Basically out of a regular flight of 16 hours I had to add 9 hours to reach LA via Washington. A real pain in the butt. AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
