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Here’s what consumers have asked with answers from CheapOair staff and previous consumers.
Hello. I am sorry to hear of your recent customer experience. Your concern is very important to us. Please provide the Cheapoair 8 digit booking number and email address along with what you need assistance with. Thank You.
I have been trying to get a hold of a representative to change my flight time & none of my calls event go thru --what # are you calling?
NEVER BOOK FLIGHTS WITH CHEAPOAIR! ENDLESS SAGA! Beside that they asked me $5797 to change one leg of the return of a $1350 flight a first time and then $7876, I finally discovered that they are located in PAKISTAN! No air company can detect on their system the fare for this ticket so no company could change this return! The ticket has been bought from those gangsters from some consolidator in a shady way. The customer service is pitiful and simply doesn't care about you once you have been scammed with the ticket purchase. AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! Basically out of a regular flight of 16 hours I have to add 9 hours to reach LA via Washington. A real pain in the butt. And now that I already checked in, they are babbling of contact Lufthansa when I'm already in the plane AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
I agree with the above. Call CheapOAir customer service. I have used them several times and they have been very helpful.
In case you have selected "flexible dates" and you do not reply to the email they send you within 24 hours they will end up choosing and buying with your credit card another ticket for you. That is simply not correct. The buyer should have always the last word if they use your credit card.
I would book directly through the airlines, even if it costs a little more. I promise you it is worth it. I paid for the insurance through cheapo and it was totally pointless and a waste of money. I got stranded in Mexico without a visa because of them No lie! I had to go into my savings and purchase a whole other set of tix in order to get home. Till this day they have refused to make it right even with the insurance I bought. (two different packages actually) After I bugged and bugged them, they offered a $50 credit (after I spent and lost hundreds) I checked it to see if it was good and it didn't even work, it was fake. I would just play it safe and book with the airline. If you run into a problem they will both say since you booked through a third party they aren't responsible and give you the run around back and forth anyway. Trust me lol I was traumatized by this thing! That is why I am taking the time to write reviews to save others the nightmare Good luck!
