CheapAir Questions & Answers

Question 1

Question:

I would like to see the payment plan before i click {purchase} button. but i don't see that option I would like to see the payment plan before i click {purchase} button. but i don't see that option

Answer · 2019-01-16T05:54Z

Answer:

Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team

By Lucy M., over a year old

Question 2

Question:

What is wrong with yiur airlines? really wanted to book a 1st class flight with emirates with btc but after reading all that stuff i really don't want What is wrong with yiur airlines? really wanted to book a 1st class flight with emirates with btc but after reading all that stuff i really don't want

Answer · 2018-12-26T08:40Z

Hi Thorben. Sorry to hear you've had a frustrating experience. Can you elaborate a bit on what the issues you are having relate to? Feel free to reach out directly to me at shannonm@cheapair.com. I can make sure your concerns are heard and addressed. WE have a lot of cryptro customers who really like our service and who use us to book their first class and business class tickets. We'd love the chance to make this relationship work!

Question 3

Question:

Most of the reviews are very low and i'm concerned about this. have these issues been addressed? in terms of financing trips, does this apply to only us citizens or other countries? Most of the reviews are very low and i'm concerned about this. have these issues been addressed? in terms of financing trips, does this apply to only us citizens or other countries?

Answer · 2018-08-29T06:20Z

I read an article about how scammers are leaving fake bad reviews in an extortion scheme to get 1.5 Bitcoin (about $10K) from them.

Question 4

Question:

Why are there so many bad reviews about cheap air? a typical one: never in your life use this company. they literally stole my money and now i have to take this into legal matters which is gonna be a complete time waste. i had booked a flight with this company but due to someone else deciding to join us very last minute i called the same day to see if these tickets were fully refundable and i was told, yes no problem. i went ahead and asked them to cancel them and i was told my refund should be seen in my bank account soon (dont remember the exact days they told me) i waited the time i was told, no refund. i called back to see what the problem was and i was told that in their system the refund had been issued and that it was probably my bank who was holding the money, i said okay, can you please send me an email that specifies that they will be refunded and the total amount (best thing i could have done) i received the email and i called my bank. my bank told me there was no money shown as refunded yet, but that it could come in at any time. they suggested that i put a claim in and that way i receive my money the next business day and when the money came in from cheap air the claim would go away. i did that, the money was deposited into my account and that was it. or so i thought. about a month later i get the money credited from my account because cheapair is now claiming that the tickets were not refundable (wtf right?) and that i never showed up to my airplane on time. um, yeah, i didn't show up because i was specifically told that the tickets were canceled and that a refund was going to be given to me. i call cheapair to try and explain my situation and i speak to one of the most worthless least sympathetic customer service representative i have ever dealt with. i get told that this is somehow my fault and that there would be no refund. i ask to speak to a manager, i'm told that one would call me back. a lady named silvia calls me telling me she's the manager and i explain my situation to her, i'm expecting someone who's a manager to be a little more sympathetic to my situation, nope. she's actually worst, she tells me shes doesnt see it my way. i ask her what part of my situation she's confused by or she doesn't see my way, she cant answer me. she pretty much tells me they wont do anything for me and that i should just deal with it. now i had to have my lawyer look into this, good thing i asked for that email cause my lawyer says that this is pretty much a slam dunk in his eyer. now not only are they going to have to give me a refund but i will also be adding my legal expenses and time wasted. if you're going to book through them make sure you keep records like i did, they are a horrible company to deal with. cheap air, make you need to do what you promise people, hire new customer service representatives and new managers because the ones you have now are horrible. Why are there so many bad reviews about cheap air? a typical one: never in your life use this company. they literally stole my money and now i have to take this into legal matters which is gonna be a complete time waste. i had booked a flight with this company but due to someone else deciding to join us very last minute i called the same day to see if these tickets were fully refundable and i was told, yes no problem. i went ahead and asked them to cancel them and i was told my refund should be seen in my bank account soon (dont remember the exact days they told me) i waited the time i was told, no refund. i called back to see what the problem was and i was told that in their system the refund had been issued and that it was probably my bank who was holding the money, i said okay, can you please send me an email that specifies that they will be refunded and the total amount (best thing i could have done) i received the email and i called my bank. my bank told me there was no money shown as refunded yet, but that it could come in at any time. they suggested that i put a claim in and that way i receive my money the next business day and when the money came in from cheap air the claim would go away. i did that, the money was deposited into my account and that was it. or so i thought. about a month later i get the money credited from my account because cheapair is now claiming that the tickets were not refundable (wtf right?) and that i never showed up to my airplane on time. um, yeah, i didn't show up because i was specifically told that the tickets were canceled and that a refund was going to be given to me. i call cheapair to try and explain my situation and i speak to one of the most worthless least sympathetic customer service representative i have ever dealt with. i get told that this is somehow my fault and that there would be no refund. i ask to speak to a manager, i'm told that one would call me back. a lady named silvia calls me telling me she's the manager and i explain my situation to her, i'm expecting someone who's a manager to be a little more sympathetic to my situation, nope. she's actually worst, she tells me shes doesnt see it my way. i ask her what part of my situation she's confused by or she doesn't see my way, she cant answer me. she pretty much tells me they wont do anything for me and that i should just deal with it. now i had to have my lawyer look into this, good thing i asked for that email cause my lawyer says that this is pretty much a slam dunk in his eyer. now not only are they going to have to give me a refund but i will also be adding my legal expenses and time wasted. if you're going to book through them make sure you keep records like i did, they are a horrible company to deal with. cheap air, make you need to do what you promise people, hire new customer service representatives and new managers because the ones you have now are horrible.

Answer · 2018-08-29T06:14Z

I read an article about how scammers are leaving fake bad reviews on cheapair.com as an extortion scheme to get 1.5 Bitcoin (over $10k) from them.

Question 5

Question:

Just found out a family member is getting married during our travel dates. i want to move our tickets to the next week or even next month. can anyone tell me if cheap air will be accommodating and how to go about doing this efficiently and affordably? Just found out a family member is getting married during our travel dates. i want to move our tickets to the next week or even next month. can anyone tell me if cheap air will be accommodating and how to go about doing this efficiently and affordably?

Answer · 2020-01-06T05:52Z

My flight got canceled and I have to purchase another ticket to reach for my meeting. When the return ticket I wanted to cancel with them than I find it out I have to pay extra $50 up on the price I have paid to cancel it like are you kidding me getting extra 50$ when I am not getting any refund on my ticket

Question 6

Question:

Will i get immediate confirmation of itinerary for a booked flight after i purchase a ticket online? Will i get immediate confirmation of itinerary for a booked flight after i purchase a ticket online?

Answer · 2016-05-03T10:05Z

No, you might not. If you find flights you like on Cheapair, take not of them, and go directly to that airline's website, and book them there. No need to book through Cheapair.com and risk problems with them.

Question 7

Question:

Hi how can i find a cheap ticket to bulgaria? Hi how can i find a cheap ticket to bulgaria?

Answer · 2019-10-31T09:43Z

What is the cheapest rate to go to Prague, Czechoslavakia? I'm leaving from Pensacola, FL.

CheapAir Questions & Answers

I would like to see the payment plan before i click {purchase} button. but i don't see that option I would like to see the payment plan before i click {purchase} button. but i don't see that option

Will i get immediate confirmation of itinerary for a booked flight after i purchase a ticket online? Will i get immediate confirmation of itinerary for a booked flight after i purchase a ticket online?

Hi how can i find a cheap ticket to bulgaria? Hi how can i find a cheap ticket to bulgaria?

Can you assign seats at time of purchase?

How does the financing the ticket work? im in the united states army reserves and flight to my duty station

Looking for a trip to cuba, with education visa.

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