Care.com Questions & Answers

Here’s what consumers have asked with answers from Care.com staff and previous consumers.

96 questions answered

23% answered in 1 day

Question:

How do i stop being charged for membership. i have tried since march to stop the payment (phone calls and emails) but they still keep coming, anne edwards How do i stop being charged for membership. i have tried since march to stop the payment (phone calls and emails) but they still keep coming, anne edwards

Answer:

Cancel your charge card with your bank or institution citing fraudulent activity & ask them to reissue a new card. The new card will have a different set of numbers.

By Nuala R. over a year old

Question:

My name is kimberly hogarth. i signed up to be available for senior care, errands and organizing. i already have an interview tomorrow, but cannot figure how i would get paid when i get hired. My name is kimberly hogarth. i signed up to be available for senior care, errands and organizing. i already have an interview tomorrow, but cannot figure how i would get paid when i get hired.

Answer:

If you have not paid for a care.com membership you cannot be paid thru them. Request cash payments directly from your tentative new employer.

By Shirley J. over a year old

Question:

Every time i apply for a job i dont get any responses and i've been a caregiver for 5 years. why is that? Every time i apply for a job i dont get any responses and i've been a caregiver for 5 years. why is that?

Answer:

If you go CareForce Pro, you will increase your application responses, and receive job opportunities, you can also get verified many different ways, add pictures, or a short video and your chances of getting hired will increase greatly!

By Lauren C. over a year old

Question:

Why do you have to upgrade to see a response after you have applied to a job? Why do you have to upgrade to see a response after you have applied to a job?

Answer:

Because care. Company is a money grabbing company that could care less about ethics and the public.

By Sarah L. over a year old

Question:

Needing a babysitter tomorrow night. where can i read reviews about prospective sitters?

Answer:

If they received reviews, it would be on their profile. If not you can filter the search results to exactly what you want. Also by clicking Proforce only your results will definitely come up with already reviewed prospects!

By Lauren C. over a year old

Question:

Why is care.com charging professionals! it's one thing to charge the clients - but to charge us too?? Why is care.com charging professionals! it's one thing to charge the clients - but to charge us too??

Answer:

Care. Company is a money grabbing company that could care less about ethics and the public.

By Sarah L. over a year old

Question:

If i just subscribed today how can i cancel and get a refund If i just subscribed today how can i cancel and get a refund

Answer:

If you havent contacted them yet, call 877-227-3115, or email at Careteam@care.com from the email address you used when enrolling

By Morgan L. over a year old

Question:

How does the worker get paid? How does the worker get paid?

Answer:

By the family.

By Morgan L. over a year old

Question:

Joined and never recieved one response from a client. $110 later !!!!! that is a shame!!!!! 30 to 45 days !!!!! what kind of a job site is this???? Joined and never recieved one response from a client. $110 later !!!!! that is a shame!!!!! 30 to 45 days !!!!! what kind of a job site is this????

Answer:

It's a money grabbing unethical company.

By Sarah L. over a year old

Question:

How do you cancel care.com? How do you cancel care.com?

Answer:

Log in from desktop and go to account and settings, under membership information select downgrade, select end membership, choose why downgrading, confirm you want to dg, youll get an on screen confirmation when done and an alert under messages

By Morgan L. over a year old

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Care.com Questions & Answers

Every time i apply for a job i dont get any responses and i've been a caregiver for 5 years. why is that? Every time i apply for a job i dont get any responses and i've been a caregiver for 5 years. why is that?

Why do you have to upgrade to see a response after you have applied to a job? Why do you have to upgrade to see a response after you have applied to a job?

Needing a babysitter tomorrow night. where can i read reviews about prospective sitters? Needing a babysitter tomorrow night. where can i read reviews about prospective sitters?

Why is care.com charging professionals! it's one thing to charge the clients - but to charge us too?? Why is care.com charging professionals! it's one thing to charge the clients - but to charge us too??

If i just subscribed today how can i cancel and get a refund If i just subscribed today how can i cancel and get a refund

How does the worker get paid? How does the worker get paid?

Joined and never recieved one response from a client. $110 later !!!!! that is a shame!!!!! 30 to 45 days !!!!! what kind of a job site is this???? Joined and never recieved one response from a client. $110 later !!!!! that is a shame!!!!! 30 to 45 days !!!!! what kind of a job site is this????

How do you cancel care.com? How do you cancel care.com?

Can’t see your question? Ask to get answers from the Care.com staff and other customers.

Needing a babysitter tomorrow night. where can i read reviews about prospective sitters?