Here’s what consumers have asked with answers from CardPool staff and previous consumers.
They never paid me or contacted me despite multiple emails. My gift card was also used so I got nothing.
Cynthia... good luck getting a hold of card pool. One off their private #'s is 925-226-9988; also 800-240-6188 and 415-419-8787. Did you try emailing them @support@cardpool.com They seem pretty fishy to me. It will be uncomfortable, but if the gift is not good, you might tell whomever it was from so they do not continue to do business with them.