Bravofly Questions & Answers

Question 1

Question:

Hi there. i booked a flight to brisbane and i immediately got a confirmation email containing only one e-ticket number. my flight will be with cathay pacific going to hk and qantas going to brisbane and vice versa. will both airlines use the same ticket number?

Answer · 2017-06-22T03:14Z

Answer:

Hi Ethel, Thank you for booking with Bravofly! We are glad to read your message here on Sitejabber. E-ticket numbers are generally issued for the entire reservation by one of the airline carriers who operate the flights. Just to be on the safe side regarding the ticket numbers, we would like to check your booking details and provide you with a more specific information. Could you please provide us with the reference code of your reservation? Kind regards, Sofia

By Sofia B., over a year old

Question 2

Question:

I had a horrible experience with their customer service. i made a letter error in a name on our registrtration and called about 4 times to be assured they have changed i to find out they have not on the day before the flight. I had a horrible experience with their customer service. i made a letter error in a name on our registrtration and called about 4 times to be assured they have changed i to find out they have not on the day before the flight.

Answer · 2016-07-25T07:52Z

Dear Corneliu H., I'm very sorry to hear this. Could you please drop us a private message with your 9 digit booking ID and I'll check your booking further? Kind regards Sofia

Question 3

Question:

We bought tickets to china and added 100$ each for "flexible fare" because it was promised that we could either cancel or make changes. since than, two weeks ago, we are trying to make necessary changes but all you reply is that you forwarded our request to the relevant department. well the "relevant department" seems not work at all. we called the costumer service and we were told that "there is no time frame for answers". we explained that we need to buy another ticket for our son but since we asked for date change we don't know on which date to buy the additional ticket and tickets are running out. nothing helped, what a mess! if we would have bought the flying tickets directly from hainan airlines we would have finished this story two weeks ago! for the record our booking id is: 678555189. when will we get a proper answer? We bought tickets to china and added 100$ each for "flexible fare" because it was promised that we could either cancel or make changes. since than, two weeks ago, we are trying to make necessary changes but all you reply is that you forwarded our request to the relevant department. well the "relevant department" seems not work at all. we called the costumer service and we were told that "there is no time frame for answers". we explained that we need to buy another ticket for our son but since we asked for date change we don't know on which date to buy the additional ticket and tickets are running out. nothing helped, what a mess! if we would have bought the flying tickets directly from hainan airlines we would have finished this story two weeks ago! for the record our booking id is: 678555189. when will we get a proper answer?

Answer · 2020-08-10T01:44Z

Same with me. I can't cancel. Tried on facebook, e-mail, phone. Need to cancel.

Question 4

Question:

My daughter and i booked separate flights for next thurs from palma to leeds. when i try to book in online through the link you sent, i get a message saying they are incorrect and to message you direct. i have read all the reviews and i hope this is not the case. my daughter is going to pick up her wedding dress for the 2nd of april My daughter and i booked separate flights for next thurs from palma to leeds. when i try to book in online through the link you sent, i get a message saying they are incorrect and to message you direct. i have read all the reviews and i hope this is not the case. my daughter is going to pick up her wedding dress for the 2nd of april

Answer · 2016-03-22T05:45Z

Dear Gill B., I'm sorry to hear about problems with Check in online. In order to provide you assistance and verify the problem you encountered could you please reply to our private message by providing the 9 digit booking ID? Kind regards Sofia

Question 5

Question:

You charge a different figure than printed online which is very bad. also why don't you not send the ticket immediately after booking. You charge a different figure than printed online which is very bad. also why don't you not send the ticket immediately after booking.

Answer · 2016-02-14T10:46Z

I did not get you, can you please repeat question so I can respond in right way

Question 6

Question:

How is charged for flight cancellation before a week of departure? How is charged for flight cancellation before a week of departure?

Answer · 2015-11-29T03:30Z

Answer:

It's bad

By Sarmad K. over a year old

Bravofly Questions & Answers

Hi there. i booked a flight to brisbane and i immediately got a confirmation email containing only one e-ticket number. my flight will be with cathay pacific going to hk and qantas going to brisbane and vice versa. will both airlines use the same ticket number?

You charge a different figure than printed online which is very bad. also why don't you not send the ticket immediately after booking. You charge a different figure than printed online which is very bad. also why don't you not send the ticket immediately after booking.

How is charged for flight cancellation before a week of departure? How is charged for flight cancellation before a week of departure?

Hi, can you please sort out this issue that i cannot retrieve my bookings on cebu paicific website. booking is id 2419437821

My booking id2210590638.could you an alternative flight for me to bangkok or phuket on the 16,2.?my flight on that day was cancelled by your foult

My booking id2210590638.could you an alternative flight for me

Hi bravofly, how long it will take to get a ticket through email? my booking id 2174235372

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