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Brave New Look Questions & Answers

510 reviews
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Here’s what consumers have asked with answers from Brave New Look staff and previous consumers.

17 questions answered
6% answered in 1 day
Question:

Hi is my order coming very soon?

Answer:

Mine took 5 weeks, supposed to be 1-2 weeks. Good luck with these crooks.

By Ron W.
Question:

Answer:

By Mandy B.
Question:

Answer:

I hope you received your order by now. I received mine after 8 long weeks and threatened them with a refund request. Hopefully you noticed your product was labelled PRC which means People's Republic of China. The product was then shipped to Philadelphia's 'headquarter' and then shipped to your home hence the long delay.

By Nora W.
Question:

I purchases 3 pairs of tights from you 2 months ago and my credit card has been charged. when will i get my purchase? georgann smith. georgannw@msn.co

Answer:

They are a scam. I never got my order either, I was charged however.

By Dave F.
Question:

Are you based in china or america? wondering how long on shipment

Answer:

As far as I could tell, this business is located out of San Francisco, California, but all of the products I received have nothing but Chinese product inserts and instructions.

By Benjamin M.
Question:

Answer:

I ordered a scrub as well. I was so excited and was excited to receive it. It took like 8 weeks after complaining to customer service. What I received in the mail was definitely not what was in the picture. I will probably never wear it. So disappointed.

By Patricia b.
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Hope you paid thru PayPal & you can. They will go after them. I do know they don't answer my texts & you can't reach them by phone. I will never deal with them again!

By Susan B.
Question:

My credit union found this phone number: 888-282-5184 by googling around. i phoned it, but it's a recording saying everyone's busy, and to e-mail.

Question:

Does anyone have an address for this company? i'd like to file a dispute with the better business bureau, but they require an address. thanks!

Question:

How long does it take to receive the masks i ordered? i am not paying my credit card charge if i don't have them this week.

Can’t see your question? Ask to get answers from the Brave New Look staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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