Block Of Gear Questions & Answers

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Here’s what consumers have asked with answers from Block Of Gear staff and previous consumers.

41 questions answered
15% answered in 1 day
Question:

Still have not received my order so i cant give a review for the product, 3 blankets still have not come

Answer:

Hi Elizabeth, We are very sorry for any inconvenience caused. May we know your order number or email address, so we can check the status for you, please?

By Ben H.,
Question:

My order shipped our nov. 17 my order number is 762786 i haven't received my order and i'm very disappointed.

Answer:

Hi Amanda, Your item was delivered to an individual at the address at 1:08 pm on January 8,2021 in LAWRENCEBURG, TN 38464. Tracking link: https://t.17track.net/en#nums=420384649261290249340691805480&fc=21051 Service: USPS (Contact: 1800-275-8777 or 1 800-222-1811) Some addresses do not have deliveries directly to your door; you may need to check a second location like a mailbox, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. May we know have you got it, please?

By Ben H.,
Question:

Refund my money. awful product pambowen63@gmail.com

Answer:

Hi Pam, We have checked your emails, I would like to first offer our sincere apologies for the inconvenience. After a thorough review of your complaint, we have been able to establish what led to the problem. The white spot you mentioned is the buckle of the belt. Since the theme of this blanket is the cowboy wedding combo, the image is metaphorically a cowboy couple. We have sent you an offer via email, please check. Thanks,

By Ben H.,
Question:

I have not received my i am with you black women quilt blanket for $59.95 order #bogw140612, please help me. i will greatly appreciate it

Answer:

Hi Bernadette, Your item arrived at the MIAMI, FL 33142 post office at 7:43 pm on January 11,2021 and is ready for pickup. Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420331429261290249340691918401 Service: USPS (Contact: 1800-275-8777 or 1 800-222-1811) Please wait for few more days. Thanks,

By Ben H.,
Question:

Answer:

Hi Jason, We are very sorry for any inconvenience caused. May we know your order number or email address to check the status for you?

By Ben H.,
Question:

I never received the product. why? order # order: 755819 tue, nov 10,2020 13:13 quite disappointed in the shopping experience!

Answer:

Hi Sarah, Your item has been delivered and is available at a PO Box at 10:29 am on December 30,2020 in MCKINNEY, TX 75071. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mailbox, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item and please check with your neighbors also. May we know if you get it yet please?

By Ben H.,
Question:

I am still waiting for my delivery, got notification that it shipped on nov 7 however as of dec 18 still no shipment! very disappointed! never again!

Answer:

Hi A S, We are very sorry for any inconvenience caused. May we know your order number, so we can check the status for you, please?

By Ben H.,
Question:

I got a shipping confirmation on 12/4/2020 but i have not received my order # 767853. when can i expect to receive it?

Answer:

Hi Deborah, Your package departed a shipping partner facility at 9:57 am on December 18,2020 in MELROSE PARK, IL 60160. Please check the tracking information below to track. Tracking number: 9400111202555960926658 Tracking link: https://t.17track.net/en#nums=420433519261290249338883086540&fc=21051 Service: USPS Contact: 1-800-275-8777 We're always here to support you. Please feel free to contact

By Ben H.,
Question:

As soon as my daughter opens her gift for christmas, i'll make sure i write a review. thanks

Answer:

Hi Nicole, We are so glad to hear, thanks so much <3

By Ben H.,
Question:

Why aren't the companies upfront about shipping fr china? i would not have ordered from them because it takes soooooo long to receive the order!

Answer:

Hi Diane, We are very sorry for the delay in shipping your order. Our items are mostly made in the US, but for high demand season, we also have outsourced from outside the US. Please contact us via email support@blockofgear.com if your haven't received the package yet. Thanks again for choosing us.

By Ben H.,

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Typical questions asked:
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