BikesDirect Questions & Answers

Hi - please see our satisfaction guarantee :) http://www.bikesdirect.com/money.htm Damages are covered by shipping insurance. In some cases, the boxes may appear scuffed or torn slightly but the bikes inside are well protected. Do not refuse a delivery of a scuffed or torn box, open and Inspect the bike and send an email to bd4servicecenter@aol.com with pics. 99% of the time, the bike is fine. Some pics are for illustration purposes, please see the spec list and notes for details:) Happy Riding, Joe Bikesdirect Customer Service :)

Hi - this is pretty easy to do:) 1) figure out what kind of bike you want - road, mtn, hybrid etc. 2) check the sizing chart on the page of that specific bike. Each bike has a different sizing guide so ensure you are looking at the specific chart. 3) if you still have questions about sizing - send an email with your details of type of bike, make/model and your measurements. Height, and cycling inseam. Cycling inseam - measure it per these instructions -http://www.bikesdirect.com/products/roadsizing.html But remember, don't wait too long to order a bike, the most common complaint is that we sell out of bikes too fast:) Happy Riding :)

Hi - No worries - all bicycles Sold by Bikesdirect.com will certainly have tires as listed in the specs:) No bicycles can be sent via UPS fully assembled. You do get free shipping to 48 States. It's easy to assemble your own bike- a 11 year old customer did it themselves and sent us their video of them assembling their own bike :) Check it out - http://www.bikesdirect.com/products/instructionhelp.htm

Hi - please email bd4servicecenter@aol.com they can get you taken care of. I have sent them your info

Hi - where did you send the frame? Please message us your info and we can follow up for you :)

Hi - exact weights are not published due to tolerance stacking of the dozens of parts each bike is made of. However, those bikes will weigh similar to other brands with similar specs. The difference is, our bikes will be the best deals:) That being said. The Trace since it does not have a suspension fork, will be the lighter of the two but not as comfy on rough surfaces. It's up to you. Both are fantastic bikes and even better deals. They are selling out so don't wait too long to decide:) Happy riding, Joe

Hi - these are great questions. These bikes weight about the same. The Kestrel might be slightly heavier than the rest but not enough to tell when riding. The CF Pro is mostly sold out so unless your size is available would cross off the list. Buy the Immortal Ice if you want a great performing bike and a bit more cushioning to the ride and don't need the more upright position of the Le Champ CF series. Get the Le Champ CF LTD if you want a more upright riding position and like a good blend of aero and comfort. Get the Talon if you are mostly concerned with speed as it is the most aero but it's a bit stiffer than any of the others due to the aero tube profiles. Whichever you choose, don't wait too long as our main complaint from customers is that we run out of bikes:) Happy Cycling:) Joe

Hi New Gravity Fat bikes are available now in small sizes. Please email bd4salesteam@aol.com if you need help finding any bikes :)

Hi - the Bikesdirect Fantom 29 Comp DS are brand new 2016 bikes and not yet on the Motobecane site. Bikesdirect is selling them to test market response. How do you like them? All specs and geometry can be found on the links on this page: http://www.bikesdirect.com/products/motobecane/29er-mountain-bikes/fantom-ds2729-comp-xvi.htm They are selling out fast - if your size is instock, Grab it before they are gone :)

Hi - depends upon what bike and which model. Each page has a sizing guide which is accurate for 99% of folks. If you have any specific questions or need sizing help - please email bd4salesteam@aol.com :)