• BestCanvas.ca

BestCanvas.ca

Overview

BestCanvas.ca has a rating of 3.5 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 8th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
0
Negative
6
216
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Although the product and the prices are good, the horrible customer service will make never come back.
How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“UNBELIEVABLE!”

Cherise T.
12/28/23

So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received

Reviews (696)

Rating

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Other

Reviews that mention popular keywords

customer service (58)
Thumbnail of user cindyb1838
1 review
0 helpful votes
December 21st, 2023

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Products used:
Canvass prints

Thumbnail of user alexm1198
1 review
3 helpful votes
November 8th, 2020

I was a little hesitant because of the mixed reviews but decided to give it a shot, I ordered canvases from 8x8 to 16x24. They came 8 days after I ordered them (Ontario) and there was no extra duty to pay. The picture quality is pretty good. I'm giving 4 stars because 3 out of 17 canvases had a slight 2" long line indent from the way they were packaged, I'm hoping putting something heavy on the back of them for a few days will flatten it out. For the price I would say they are great. Will be ordering again.

Thumbnail of user maryannm305
1 review
0 helpful votes
November 27th, 2023

Received the product earlier than estimated. Quality was very good. Packaging was also good; the print was anchored inside the shipping box in such a way that it wouldn't slide around but without lots of extra wasteful packing material. Overall happy with the product and shopping experience.

Products used:
16" x 24" canvas print

Service
Value
Shipping
Quality
Thumbnail of user cheriset8
2 reviews
0 helpful votes
December 28th, 2023

So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received

Tip for consumers:
The blanket was decent but the photo puzzle was terrible. Extremely poorly made. Sooooo CHEAP

Products used:
A photo blanket and photo puzzle

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaylear4
1 review
2 helpful votes
May 14th, 2021

The "blanket" came in after Mother's Day has come and gone. I orders it 2 weeks before. When I opened it, the photos had damage and pulled off the blanket. Which is the most tiny thing I've ever seen in my life. How is this size even an option! Now the delayed Mother's Day gift for my elderly grandma not only didn't show up, is too small to cover her AND is damaged! I will never order from them again.

Tip for consumers:
DONT

Products used:
Blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.

Thumbnail of user jaimel155
1 review
1 helpful vote
January 10th, 2022
Verified purchase

"Guaranteed to arrive before Christmas" with no shipping information, turned into "it won't arrive until January" and suddenly they did have shipping information to offer weeks later. Then, the package never arrived! What a horrible experience for Christmas. Bestcanvas.ca is not a Canadian site, it is based in the United States. If I was not given so much false advertisements and lies, I would never have ordered from this company.
If you are Canadian, it is likely in your best interest to avoid this company as they have been of no help to me this entire experience. They have done nothing but lied

Tip for consumers:
If you’re from Canada, this is not the place to get your order from. Don’t fall for the .CA web address, they are not based in Canada. They also have horrible customer service.

Products used:
Nothing arrived. I have nothing to show for my purchase

Service
Value
Shipping
Returns
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We apologize for the inconveniences caused by the delivery of your shipment. In order to process your complaint, please send a short email to our customer service. We kindly ask you to also mention your order number in the email. We will check the status of your shipment and solve the problem as soon as possible.

Thumbnail of user mfitrizain
1 review
0 helpful votes
October 26th, 2023

Prints are great. Colours really stand out. Delivered within a week in a box, received in good condition.

Thumbnail of user sherriej23
1 review
2 helpful votes
March 14th, 2021
Verified purchase

Not impressed sent 3 tickets for a reply was finally sent a tracking number it's been over a week and still has not left the facility. I will be posting and calling our consumer complaint department. What is wrong with this company! Takes my money can't get ahold of anyone and when you do they lie to you! Purchaser beware.

Products used:
Ordered a blanket with a print on it

Service
Shipping
Thumbnail of user pattik97
1 review
0 helpful votes
March 11th, 2021
Verified purchase

Fast service. Very happy with how my canvas pictures turned out. Will be ordering again! A crease noted on one canvas but a quick press with and iron and it came out

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user tracyc512
1 review
2 helpful votes
December 14th, 2020

I ordered two small prints. Turns out they came from Germany – not Canada and when I had to pay duty which was not expect I emailed them and they are in Miami FL – not Canada. Also they sent me 7 canvas in various sizes of some other family's pictures. And no one has answered my customer service emails about it at all. Wouldn't buy here again

Thumbnail of user s.t13
1 review
0 helpful votes
September 8th, 2023

Unparalleled Customer Satisfaction - A Company that Sets the Standard.

I have been a loyal customer of Best Canvas ca for quite some time now, and I cannot stress enough how exceptional their services have been. In a world filled with numerous companies, it is refreshing to encounter one that consistently goes above and beyond to ensure customer satisfaction.

From the very start, I was impressed by the genuine care and attention to detail exhibited by the staff at BestCanvas. Their professionalism, knowledge, and dedication to serving their clients has set them apart from the competition. Whenever I reach out to their customer support team, I am met with prompt and helpful responses, making me feel valued and listened to.

What distinguishes BestCanvas is their unwavering commitment to delivering top-notch quality in everything they do. Whether it's the products they offer or the services they provide, you can always count on them to exceed expectations. The level of craftsmanship and attention to detail consistently leaves me in awe, and it's evident that they take immense pride in their work.

Furthermore, the team at BestCanvas truly understands the importance of customer satisfaction. They go to great lengths to ensure that every interaction is a positive one and that their clients are pleased with the end result. Their willingness to listen to feedback and address any concerns has further solidified my trust in their abilities.

In an era where taking shortcuts and cutting corners is common practice, BestCanvas stands out by adhering to the highest ethical standards. They conduct business with integrity, honesty, and transparency - qualities that have become increasingly rare. It's refreshing to know that there are still companies out there who prioritize their customers' welfare above all else.

To put it simply, I am beyond pleased with my experiences as a loyal customer of BestCanvas. They have consistently shown a genuine commitment to excellence and have set a new benchmark for what outstanding customer service should look like. If you're in search of a company that not only provides exceptional products and services but also knows how to please their customers, look no further than
BestCanvas.ca, they have my highest recommendation.

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user jacquesmichels
1 review
0 helpful votes
October 31st, 2023

This was my first time with this compagnie, fast delivery and the quality of the product exceeded my expectations

Good job good

Products used:
Canvas with frame

Service
Value
Shipping
Quality
Thumbnail of user christinar900
1 review
0 helpful votes
January 25th, 2023
Verified purchase

I ordered a beautiful photo blanket through the site 2 years ago so was excited to receive another. Unfortunately they changed production companies ( from US to Germany) and the product I received was terrible quality. Don't waste your money.

Thumbnail of user bettyhunter74
1 review
0 helpful votes
November 6th, 2023

Just received my second order of canvases and I'm delighted at the quality. They look amazing!
Delivery was prompt without any problems. So glad I found this company.

Thumbnail of user georgeg1688
1 review
0 helpful votes
November 14th, 2023

I have used BestCanvas many times now and have always been happy with the product. I will continue to use them in the future also.

Service
Value
Shipping
Quality
Thumbnail of user donnab3452
1 review
0 helpful votes
September 8th, 2023

This company ships from the US and DO NOT pay customs and UPS fees so be aware it will cost you A LOT MORE than you think for prints. I will never order from this company again and suggest other Canadians do likewise- I will search out a legitimate Canadian source for prints. Don't let the.ca fool you!

Products used:
All

Value
Shipping
Quality
Thumbnail of user macep
1 review
2 helpful votes
January 31st, 2021

I checked many websites for a product like the 8x8 canvas and all of them were extremely overpriced and had awful reviews. I ended up coming back to this website to get 8 different ones. The price is amazing for the quality of the canvas and it is fully worth my money. I ordered them expecting to wait a long time due to the low pricing, but to my suprise, they came in two days later. Very good quality and shipping, there were no scratches or dents. 100% will be buying off this website again.

Products used:
8x8 canvas

Service
Value
Shipping
Quality
Thumbnail of user fatimal52
1 review
0 helpful votes
May 21st, 2023

Both the acrylic and canvas are gorgeous. Can't wait to give them to my daughter and her husband on their first anniversary.

Thumbnail of user geetikag4
1 review
1 helpful vote
August 27th, 2023

Like many have mentioned, this is NOT a Canadian company. The product is shipped from US. It took about 3 weeks for it to be delivered. I guess I am luckier than others who waited for much longer. Product is cheap looking and not worth the money. I stuck them to the wall using the sticking magnets provided by them and they lasted less than an hour before they started dropping.

Service
Value
Shipping
Quality
Thumbnail of user natalieb700
2 reviews
1 helpful vote
August 4th, 2022

They don't really take accountability for damaged product.

My canvas arrived broken and crooked. I sent photos to show proof. They said they will only give a refund if I slash the canvas or draw marker all over it. I think that's rather silly, especially having sent pictures of my canvas broken.

Immediately they should have given a refund or ship a new product for the damaged item I received. I paid for a product that should have arrived tip top shape.

I get what they're trying to accomplish, but still, to me that's poor business. I would never do that to my customers.

Tip for consumers:
Just be aware that your product may come damaged. It doesn’t matter if you show proof, they will only refund if you draw marker all over it

Products used:
Canvas

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user seetrahr
2 reviews
1 helpful vote
April 8th, 2021

I'm extremely blown away by my order! The quality was amazing and the size and it came quick! I'm in love! I'll definitely be ordering a few more very soon. I got the large size and it was stunning for my. Living room. I absolutely recommend this site. You seriously will not be disappointed! Thanks so much best canvas. You truly are the best canvas I've ever ordered.

Products used:
Canvas

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterh2198
1 review
2 helpful votes
April 19th, 2023
Verified purchase

Desperately trying to get in contact for information on Order no: DKA*******474 [#*******]... No response.
Very disapointed.
Bestcanvas (and Picanova GmbH) use e-PAQ Standard on deliveryes. That's the lowest cost international packet and parcel delivery service - and it doesn't offer any traceability on delivery for the customer. Just DON'T order anything from them!

Tip for consumers:
no thanks

Products used:
Carpet

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyg534
1 review
0 helpful votes
February 14th, 2021

I would not recommmend AT ALL!

Bought this for my husband for valentines day. Shipping was fast - 5 business days -

However, the packaging was poorly done. It arrived broken, scratched and the date was not properly written. Should've been November 22nd 2018 (Right?) Instead it was 22. November 2018. (The date is the least of my disappointment)

The overall product didn't meet my expectations. The frame sucks, and the canvas itself is made out of cheap plastic, cardboardy material.

For the price I paid, 80$, I was expecting a better quality product.

Very disappointed.

Thumbnail of user shannonv86
1 review
0 helpful votes
February 21st, 2021
Verified purchase

I first made an order of 21 photos and they look amazing, rich colour, great detail and because of it I made another order or 47 canvas pictures and I was really disappointed. They look faded and digital, the detail was lack lustre and colour wasn't rich at all. If the photos themselves weren't good enough quality I wish they would have told me before I wasted my money.

Thumbnail of user hollyy30
1 review
0 helpful votes
September 11th, 2021

I've bought at least a dozen various canvasses from these guys between Canada and the US! Only once was an issue and it was corrected next to immediately. I tell everyone about them when they come over and see these fantastic pic on my wall, all sizes. An excellent company. I LOVE them!

Service
Value
Shipping
Returns
Quality

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From the business

Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

Company Representative

Thumbnail of user philippm1
Best C.
Typically does not respond to reviews

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