BellaCandles Questions & Answers

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Here’s what consumers have asked with answers from BellaCandles staff and previous consumers.

41 questions answered

24% answered in 1 day

Question:

Yes i just received my candle and the glass is all busted the entire bottom is out, there is a big crack going up the entire side, and i don't know who to contact about this matter.

Answer:

Hi Brooke, for broken candles, please email support@bellacandles.com to better assist you with your concern. Thanks!

By Sheva T., Manager over a year old

Question:

How can i cancel my subscription i didnt know i had How can i cancel my subscription i didnt know i had

Answer:

Hi Victoria, just email support@bellacandles.com to request for cancellation on your membership. Thanks!

By Sheva T., Manager over a year old

Question:

I'm trying to find out the value of my ring I'm trying to find out the value of my ring

Answer:

Hi Ronda, Does your ring have a code? If yes, you can check on the reveal in this link, http://www.bellacandles.com/pages/how-much-is-your-ring-worth If there's no code, you can take a picture of the ring and email it to support@bellacandles.com for your ring's value. Thanks!

By Sheva T., Manager over a year old

Question:

How do i cancel my subscription? How do i cancel my subscription?

Answer:

Hi Brittany, for club cancellation, just email support@bellacandles.com Thanks!

By Sheva T., Manager over a year old

Question:

Do all of your rings come in the candles? even the more expensive ones! by the way, i happen to like your candles! Do all of your rings come in the candles? even the more expensive ones! by the way, i happen to like your candles!

Answer:

HI Conni, Thanks for the question. Yes, our candles come with rings, we also have earrings in them, you can just choose the jewelry. Thanks!

By Sheva T., Manager over a year old

Question:

I order 3 candles an 2 were broken when i got them I order 3 candles an 2 were broken when i got them

Answer:

Hi Arda, Please email support@bellacandles.com and attach a picture of the broken candles so our team can have it replaced.

By Sheva T., Manager over a year old

Question:

I got my shipment today and 3 of the rings dont have codes on them? so do i figure they are only worth $10. I got my shipment today and 3 of the rings dont have codes on them? so do i figure they are only worth $10.

Answer:

Hi Coleen, Thanks for your message, you can also take a picture of the rings and email it to support@bellacandles.com so we can help you check the value.

By Sheva T., Manager over a year old

Question:

I love love love my candle but i don't have a code to find the value of my ring. how can i find the value? I love love love my candle but i don't have a code to find the value of my ring. how can i find the value?

Answer:

The only ones with codes are the larger more expensive candles.

By Mandy L. over a year old

Question:

How do i cancel the membership How do i cancel the membership

Answer:

Hi Rachek, Thanks for the message. In regards to cancelling membership, you can email support@bellacandles.com. Thanks!

By Sheva T., Manager over a year old

Question:

How do you find the value of the ring in the soap there was no code

Answer:

The only ones with codes are the larger more expensive candles.

By Mandy L. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

BellaCandles Questions & Answers

How can i cancel my subscription i didnt know i had How can i cancel my subscription i didnt know i had

I'm trying to find out the value of my ring I'm trying to find out the value of my ring

How do i cancel my subscription? How do i cancel my subscription?

Do all of your rings come in the candles? even the more expensive ones! by the way, i happen to like your candles! Do all of your rings come in the candles? even the more expensive ones! by the way, i happen to like your candles!

I order 3 candles an 2 were broken when i got them I order 3 candles an 2 were broken when i got them

I got my shipment today and 3 of the rings dont have codes on them? so do i figure they are only worth $10. I got my shipment today and 3 of the rings dont have codes on them? so do i figure they are only worth $10.

I love love love my candle but i don't have a code to find the value of my ring. how can i find the value? I love love love my candle but i don't have a code to find the value of my ring. how can i find the value?

How do i cancel the membership How do i cancel the membership

How do you find the value of the ring in the soap there was no code How do you find the value of the ring in the soap there was no code

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How do you find the value of the ring in the soap there was no code