BeenVerified Questions & Answers

Hi Ted, I see that you were able to successfully sign up and speak with Iesha in customer service, for help setting up your password and get logged in. If you are still having any trouble, or if you have any additional questions, please feel free to contact us at 888-579-5910 or at support@beenverified.com. Kind regards, Carla BeenVerified Customer Care

Hi Erinc, Impostors are individuals that may be appearing to be using other people's identifying information. There are many reasons why this can appear this way in public data. For example, two individuals may have very close social security numbers. Any time one or the other has their ssn listed with a typo or mistake, it may appear as though they were trying to use the other individual's ssn. There are other situations where the attempted use of someone's identifying information was in fact intentional. Please note that BeenVerified does not provide or confirm social security numbers in the report. If you have any additional questions, please feel free to contact us. Kind regards, BeenVerified Customer Care support@BeenVerified.com 1-888-579-5910

Hi Laura, Could you email support@beenverified.com with your member id or the full name and email address associated with your account? It would help for us to review your subscription, in order to answer your questions. With most of our subscription packages, you have access to run unlimited background reports, which includes, whenever available: names, aliases, phone numbers, email addresses, address histories, property reports, relatives and associates, criminal records, social media profiles, bankruptcies, photos and more. In order to unlock judgments and liens and license data in a report, this does require a report upgrade purchase. This purchase is made per report, to unlock all additional sections in that particular report. We're more than happy to answer any further questions you have and review your subscription with you. Please reach out to BeenVerified's Customer Care when you have a chance, at 888-579-5910 or at support@BeenVerified.com. Best, Carla BeenVerified Customer Care

Hi Ricardo, I'm sorry I didn't see your question earlier. We do not provide text messages, however, if you or someone you know has received a call or a text from an unknown number, you can run a reverse phone search on the number on BeenVerified, to learn who was calling or texting. When you run a reverse phone search, you can find the name and location of the owner, carrier information, comments made about that number and more, whenever that data is available. If you have additional questions, please contact us at 888-579-5910 or at support@BeenVerified.com. Best, Carla BeenVerified Customer Care

Hi Corinne, Impostors are individuals that may be appearing to be using other people's identifying information. There are many reasons why this can appear this way in public data. For example, two individuals may have very close social security numbers. Any time one or the other has their ssn listed with a typo or mistake, it may appear as though they were trying to use the other individual's ssn. There are other situations where the attempted use of someone's identifying information was in fact intentional. Please note that BeenVerified does not provide or confirm social security numbers in the report. If you have any additional questions, please feel free to contact us. Kind regards, BeenVerified Customer Care support@BeenVerified.com 1-888-579-5910

Hi Larry, The report will include any criminal or traffic cases for the individual, whenever available. This can include arrests, felony and misdemeanor convictions, and even traffic cases, depending on what each county or other state agency makes digitally available to us for integration into our reports. Some counties provide more data than others, while there are still some counties that do not yet make their criminal data digitally available to us. If there is a criminal case you need to find out about, and you didn't find it in your report, we also offer a Court Runner feature that allows you to send a runner directly to the court to retrieve convictions. The Court Runner is a premium feature, but most counties only cost $19.95. We do not currently provide marriage or divorce records in our reports. However we are working hard to locate an accurate and reliable source for this data so that we can offer this helpful information in our reports in the near future. If you have any other questions about the service, please contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com and we're happy to help!

Hi Patricia, If you are signing up for a subscription to run unlimited background reports, when you search a name the report will include, when available: names, aliases, phone numbers, email addresses, address history, social media, photos, criminal and traffic records, possible relatives and associates, professional info, education information, bankruptcies, property reports and more. If there is specific information you are interested in finding for an individual, please don't hesitate to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com for additional information.

Hi Gayle, We don't currently have data that indicates the nature of someone's relationship to the subject of the report. However, you can look at shared addresses, ages and more to get a better idea of how close the connection is. We do no currently provide marriage or divorce records, but this is information we are hoping to provide in the near future. You may also wish to review an individual's social media results, to learn more about whether they might be married or divorced. Best, BeenVerified Customer Care

Hi Janet, BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills. As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. Because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates. So while we cannot edit your information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. If you have any additional questions, please feel free to contact BeenVerified Customer Care. Kind regards, BeenVerified Customer Care support@BeenVerified.com 1-888-579-5910

Hi Richard, If you signed up with BeenVerified and would like to cancel your account, just call us at 888-579-5910 or email us at support@beenverified.com. It helps to have your 9-digit member id available, which you can find in your Welcome New Member email, and in the account information section of your account. Once your account is cancelled, you will receive an email confirmation of the cancellation. Kind regards, BeenVerified Customer Care