BeenVerified Questions & Answers

Hi Ann, You can email us at support@beenverified.com and we would love to hear your feedback on your experience contacting customer support. You can also provide us with a review of our customer support here on Sitejabber. If you have any additional questions or comments, please don't hesitate to contact us at 888-579-5910 or at support@beenverified.com. Thanks! Carla

Hi Betty, Based on what you are describing, it sounds like you may be calling a different toll-free number. You can contact BeenVerified Customer Support at 888-579-5910 or at support@beenverified.com and we can assist you with cancelling your account. Please note that we are not associated or connected with the phone number 1-800-579-5910 - that is not our toll-free number. I have tried calling that number myself, after hearing a few other customers describe the same issue you described, and this 1-800 phone number never announces the name of the company you are calling, and they play a long list of advertisements etc. Please be assured that when you call BeenVerified Customer Support at 888-579-5910, you will hear right away that you have called BeenVerified. The only options you should hear are to press 1 to cancel, or press 2 for technical support or other questions. You are then prompted to provide your 9-digit member id number (found in your account and in your Welcome New Member email), so that we can quickly locate your account and provide you with assistance. You should not hear any ads or promos, etc, when calling 888-579-5910. I hope this helps, but if you would prefer, please feel free to email us at support@beenverified.com if you are having any trouble reaching us by phone. Kind regards, Carla BeenVerified Customer Support

Hi Lorena, Thanks for reaching out. BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives. Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for BeenVerified services. You may want to check out our app for the iPhone or Android. The app is free to install (from the App store and Google Play store). With our apps, you can run people searches to get contact info and more for free, and you have the option of upgrading with a subscription to unlock criminal records and more. Please note that while the app and some basic information is free, full profile results do require a paid account. I hope that helps, but if you have additional questions, please don't hesitate to contact us. You can reach us at support@beenverified.com or at 1-888-579-5910.

Hi Nancy, I'd be happy to assist you with your account. All BeenVerified accounts are recurring subscriptions that continue until cancelled. You can cancel by writing to us via email at support@beenverified.com or giving us a toll free call at 1-888-579-5910. We'll be able to look up your account details and assist you with cancelling your subscription. Please let us know if we can assist you with anything else.

Hi Shawn, BeenVerified provides an easily searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. If you are interested in signing up, you can view our current pricing here: www.BeenVerified.com/subscribe The results of a Reverse Phone Search can contain caller id data, phone records data, deep web search and more. Typically, we are able to provide the name of the owner and his or her address, in the full phone report. When you search a number, we do not provide texts sent or received by that number, or call logs for the number. We do not provide the physical location of the phone itself, such as with GPS tracking etc. The information in our reports comes from public records and this information is not publicly available data. I hope that helps but if you have any other questions, please do not hesitate to contact us at support@beenverified or 1-888-579-5910.

Hi Culver, When you run a People Search on an individual in BeenVerified you have the option to upgrade that report to unlock additional information. With a $14.86 report upgrade purchase, you will unlock all sections of the report, to return any additional data we have in the judgments, liens, license and permit categories of the report for that individual, as well as additional phone data we may have for this person. This report upgrade purchase is made per report. We only offer lien upgrade information in People Search reports linked to an individual at this time, we do not include liens on Property Search results. Please let us know if you need any additional assistance or have any more questions. Kind regards, BeenVerified Customer Care support@beenverified.com 888-579-5910

Hi David, Please contact support@beenverified.com or give us a call at 1-888-579-5910. Let us know the email address or Member ID for your account when you contact us, and we'll be able to look up your account and better assist you. Kind regards, BeenVerified Customer Care support@beenverified.com 888-579-5910

Hi Larisa, Thanks for reaching out. BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives. If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/5/subscribe Please note that you must contact us via phone or email to cancel your trial before the end of the 5 days if you do not want to be billed for a full subscription. Or you may want to check out our app for the iPhone or Android. The app is free to install (from the App store and Google Play store). With our apps, you can run unlimited people searches to get contact info and more, for free and you have the option of upgrading with a subscription to unlock criminal records and more. I hope that helps, but if you have additional questions, please don't hesitate to contact us. Kind regards, BeenVerified Customer Care support@beenverified.com 888-579-5910

Hi Alton, BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. If you are interested in signing up, you can view our current pricing here: www.BeenVerified.com/subscribe I hope that helps but if you have any other questions, please do not hesitate to contact us. Kind regards, BeenVerified Customer Care support@beenverified.com 888-579-5910

Hi Ninic, At this time we do not offer the use of our service to customers located outside the U.S. If you are located outside the U.S., you will not be able to sign up for the service or use the service as a customer. I apologize for any inconvenience. Kind regards, BeenVerified Customer Care