BeenVerified Questions & Answers

Hi Diane, If you were having trouble cancelling when you called 1-888-579-5910, then you can also email support@beenverified.com. Please be sure to provide either your member id, or the full name and email address associated with your account. You will receive an email confirmation once your account is canceled. If possible, it would also be helpful if you let us know what happened when you tried to cancel by calling the toll-free number, so we can be sure other customers are not experiencing any trouble. We look forward to hearing from you. Best, Carla

Hi Larry, Thanks for reaching out. It's always our aim to provide the most accurate and up-to-date information we possibly can. Please keep in mind that we don't create the information, we only integrate publicly available data into searchable, easy-to-read reports. So in many ways, we are dependent upon the accuracy of public record. That being said, we take your concerns seriously. I'm more than happy to take a look at the report you're viewing and let you know what next steps we can take to address your concerns. Please contact support directly at support@beenverified.com or 888-579-5910 with more information so we can look into this with you further. We look forward to hearing from you. Kind regards, Carla BeenVerified Customer Care

Hi Sonja, It sounds like you are looking at the address history in the Personal Info section of a report. The Last Seen dates are the most recent dates where we have data connecting this address to the subject of the report. It does not mean that someone physically saw the person at that address. The Last Seen dates may be the last date the individual received mail at that address, or provided that address on a form or application of some kind. The dates are provided to give you a clearer idea of when someone may have lived at a particular address. I hope that helps, but if you have additional questions, please feel free to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com. Kind regards, Carla BeenVerified Customer Care

Hi Jane, Yes, you should definitely be able to view the actual results. When you first run the email search, the report will load on the Alerts and Monitoring page, letting you know how to activate the AlertME feature to be notified about new information we receive about this email address. Just click the Social tab on the left side and you should then see links for the social media profiles we located for this email. If you are still having any trouble viewing the results, or if you have other questions, please feel free to contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com. Best, Carla BeenVerified Customer Care

Hi Ken, Yes! If you sign up for a plan with unlimited background reports, the reports will include, when available: names, aliases, addresses, property reports, phone numbers, relatives and associates, criminal records and more. In addition, you will have access to run unlimited searches on addresses, to return property information such as name of the owner and more. You can also run reverse phone searches to return names and locations, and even searches on email addresses to return social profiles. If you have other questions, please don't hesitate to contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com. Best, Carla BeenVerified Customer Care

Hi Mollie, That is correct. Your search is confidential. The person you are searching for is not notified in any way that you have searched them on BeenVerified. If you have any additional questions, please feel free to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com. Kind regards, Carla BeenVerified Customer Care

Hi Gregory, Thanks for reaching out. At this time, BeenVerified does not provide marriage or divorce records, so this is not something that would be included in the report. We would love to be able to offer this information in the future, and are constantly researching to locate a reliable source of accurate and current marriage and divorce data, to integrate into our reports. The problem is most sources are very inconsistent. We're constantly updating and expanding our database and our service to provide the most accurate and current information we possibly can. If you have other questions, the best way to receive support is to contact BeenVerified customer service at 888-579-5910 or support@beenverified.com. Best, Carla BeenVerified Customer Care