BeenVerified Questions & Answers

Hi Deb, Glad we could help! BeenVerified's mission is to help people discover, understand and use public data in their everyday lives. Whenever you're trying to learn more about a person, its best to use every tool at your disposal. BeenVerified aims to be one powerful tool you can use to learn more about an individual, along with other kinds of research and your own personal experience and knowledge. Please don't hesitate to contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com if you have additional questions. Best, BeenVerified Customer Care

Hi Deb, If a person is listed as an associate, publicly available data shows some link between these two people. Associates can be colleagues, business partners, friends, distant relatives, etc. for example. Please keep in mind that public records are collected through official government records such as mortgage deeds and court records, and also through sources such as magazine subscriptions, warranty cards and utility bills. We are dependent upon the accuracy of publicly available data, and cannot guarantee that the information is 100% accurate, due to the nature of public records. If you are not familiar with this individual, it may sometimes be possible for an individual to be incorrectly linked with another individual, either due to a confusion in names or other information in public databases. We are constantly updating and expanding our database to provide the most current and accurate information we can. Using our AlertME feature will notify you when any information changes in a report, including the addition and removal of associates from a person's report. If you have additional questions, please feel free to contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com. Kind regards, BeenVerified Customer Care

Hi David, You can view our current pricing options here: www.beenverified.com/subscribe. If you have additional questions, please feel free to contact customer care at 888-579-5910 or at support@beenverified.com. Kind regards, BeenVerified Customer Care

Hi Trang, Yes we can! When you search a name on BeenVerified, the background report will include, when available: photos, aliases, phone numbers, addresses, relatives and associates, criminal records, social media results and more. We are dependent upon data that has been made publicly available, so on most cases, photos come from social media results or a deep web search. Not all individuals have photos in their results. If you have other questions, please don't hesitate to contact customer care at 888-579-5910 or at support@beenverified.com. Kind regards, BeenVerified Customer Care

Hi Nina, Thanks for reaching out. BeenVerified does not currently provide marriage or divorce records, because digital public access to these records is extremely limited at this time. We would love to be able to include these records in our reports in the future, and we continue to work on finding a more consistent, comprehensive source of this data, to better help customers like you. I apologize that we cannot help you with this particular information right now, but we hope you check us out again in the near future. Kind regards, BeenVerified Customer Care

Hi Leslie, If you have an active subscription, please be sure to log into your account on the app with your email and password. Then all the background report sections should be available to you, such as criminal records and more. If you do not currently have a paid subscription with BeenVerified, please note that on the app your free account allows you to run unlimited basic contact info searches on names, to locate addresses, phone numbers, relatives and associates. If you have other questions, please contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com. Kind regards, BeenVerified Customer Care

Hi Kimberly, BeenVerified provides a searchable database of aggregated public records and publicly available data. If you or someone you know has received a text from an unknown number, you can search that number on BeenVerified to find out information such as the owner and location of the number, and comments made about that number around the web. However, text messages sent or received by a phone number are not considered public information, so we do not provide sent or received text messages in our phone reports. If you have additional questions, please contact Customer Care at 888-579-5910 or at support@beenverified.com. Kind regards, BeenVerified Customer Care

Hi Debra, Thanks for reaching out. At this time, we do not provide military service records in our reports. However we understand that this is helpful, important information, and we are looking into ways to acquire this data so we can provide this information within our service in the future. We hope you and your family enjoy a happy Veteran's Day. Kind regards, BeenVerified Customer Care

Hi Jurgen, Once you cancel your account, you will not be billed for the subscription going forward. I was unable to locate an account under the first name Jurgen and a last name starting with Z. Please contact support at 888-579-5910 or at support@beenverified.com, and we will help you cancel the account right away. Once your account is canceled, you will receive a cancellation confirmation email for your records. We look forward to hearing from you so we can take care of this for you as soon as possible. Kind regards, BeenVerified Customer Care

Hi Jim, I sincerely apologize for any trouble you are having contacting us. We were experiencing some temporary issues with our phone line today. If you can please email support@beenverified.com, and let us know the full name and email address you signed up with. Its helpful to include your member id, if you have that available. Once your account is canceled you will receive an email confirmation. We look forward to hearing from you so we can take care of this as soon as possible. Kind regards, BeenVerified Customer Care