Beds.co.uk Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Beds.co.uk staff and previous consumers.

41 questions answered
12% answered in 1 day
Question:

I am looking at buying the rimini 4 drawers leather storage sleigh bed with the 2000 pocket springs organic matter essential just looking for the reviews on it.

Answer:

Hello, Thank you for your enquiry. They may not be any reviews yet on this particular item, however if you do require any further information or would like to ask any specific questions about this item please free to either post on here, where the public can see and comment, or give us a call to speak to one of our many experts on 0121 568 7126. Kind regards, Terri

By Julie.P Beds.co.uk R., Advisor
Question:

Its now been 4 weeks since we ordered our beds and have been told 3 times that we would be contacted at the weekend about delivery ,nothing has happened,seriously thinking of calling trading standards and bbc tv'swatchdog,we were promised it would be delivered this weekend and someone would phone but nothing.

Answer:

Hi there William, Please e-mail me at julie@beds.co.uk with you delivery postal code r order number and I will get this looked into. Kind Regards Julie

By Julie.P Beds.co.uk R., Advisor
Question:

Who is the managing director, or chief executive, as i wish to discuss the atrocious service we have received from this company?

Answer:

Hi there, Please e-mail me at Julie@beds.co.uk with your complaint. Kind Regard Julie

By Julie.P Beds.co.uk R., Advisor
Question:

I ordered a ottoman bed it came when promised, but the slats keep coming out which is a pain , they seem to small anything you can suggest

Answer:

Hiya, Can you e-mail me your delivery post postal code julie@beds.co.uk i will take a look at your order an get this rectified.

By Julie.P Beds.co.uk R., Advisor
Question:

Can i ask a question? me and my partner are interested in buying a bed from your company. i however am nowed a little concerned given how many bad reviews you are receiving. have you rectified all your mistakes and the customers are the all happy with their beds? as i said it concerns me that your level of service coupled with your badly managed staff and even more so the incapable staff are still using the same tactics to make customers miserable and angered. is it not fair to give the customers what they pay for? after all the customer is always right.

Answer:

Hi there Karl, We send out over 14000 orders per day and as you can appreciate we do get a handful of complaints but as previously mentioned we have invested a lot of money and time training new staff and upgrading out software. We do advise customers when they first have the item delivered to check and inspect all items if any issues should arise we do advise to call through to our existing orders line and one of the advisers can help rectify any issues, We do have a dedicated resolution team who do reach out to customers who have left negative reviews, We do also cash on delivery with the majority of our items which some customer also do take advantage of.

By Julie.P Beds.co.uk R., Advisor
Question:

I ordered a mattress. the one delivered didn't bear any resemblance to the one on the website. why am i now expected to pay £49 for you to collect something that i didn't order?????????

Answer:

Please provide a delivery postal code to help me locate your order. Kind Regards Julie

By Julie.P Beds.co.uk R., Advisor
Question:

Why do you advertise a 'one day sale' every day of the week and why is it that your prices have increased in your current extra savings sale? this company does not seem genuine. are you genuine?

Answer:

Hi there, our price vary in accordance to our stock levels,

By Julie.P Beds.co.uk R., Advisor
Question:

I ordered a mattresses 2 days ago for next day delivery,keep on being put on hold,please answer my email or i will take the matter up with the correct authorities

Answer:

Please provide delivery postal code or order reference number.

By Julie.P Beds.co.uk R., Advisor

Can’t see your question? Ask to get answers from the Beds.co.uk staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Beds.co.uk?
Post Review