Badoo Questions & Answers

Hey Gary, It's not possible to set your profile to get featured at the same time every day. If you've opted for the bundle offer, you'll get a total of 3 features for the cost of 2. So when your first feature ends, you'll get another. And then another at no extra cost!

Hey Patricia, It's not just certain people. Accessing the users that have already liked you, without first liking them back to create a match, forms part of our subscription-based service Badoo Premium! If you don't want to subscribe to Badoo Premium, you can always play encounters and if you match with a user, you'll be able to interact with them freely.

Hi Mattia, Not just females can earn point for streaming, everyone can! The more entertaining and interesting your stream is, the more likely users are to send you gifts. Let us know if you have any question on how to start streaming and earning rewards!

Sorry to hear that Ged. Could you please send us a message with your registered email address or phone number? We'll look into this right away! If you registered on Badoo with your mobile number, please include the country prefix for your mobile number. We look forward to hearing from you!

Thank you for reaching out to us. Badoo is determined to stamp out fake profile registrations and we hope our users will join us in this quest. This is why we've introduced photo verification; together with our other methods of verification, this will help stop fake profiles for good and improve your experience as a user on Badoo. To continue using Badoo as usual, please verify your profile with a photo. It only takes a moment - simply follow the instructions on the screen! You cannot use existing photos from your gallery; you will need to take a new photo to pass verification. Don't worry - this photo won't appear on your profile and it won't be visible to any of your profile visitors. If you have any issues with the process, please do let us know. Jake - Badoo Team

Hi Lee, Thank you for reaching out! If you are using the mobile app and the website of Badoo simultaneously, your location will be automatically detected by the GPS in your mobile device. If you don't use one of the Badoo mobile apps, it may be that your browser's location services are not providing us with accurate coordinates. We recommend that you disable location services on your browser and manually set your location on your Badoo profile. Please follow the link below for instructions on how to disable location services on your browser: https://support.google.com/maps/answer/152197?hl=en We do apologise for the inconvenience. Badoo Team

Hey there! You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people. Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on https://badoo.com/spp Please do let me know if you have any other questions. Badoo Team

Hi there! Unfortunately, we weren't able to locate your transaction with the details provided. Please message us with your registered email address and we'll look into this right away. We look forward to hearing from you!

Thanks for reaching out to us! After checking your account I can see that our support team have processed your refund. However, it seems there's some confusion about your purchase. Credits and Badoo Premium are two separate premium services. Credits are to purchase self-promotion services such as Rise Up, extra shows and Get Featured. However, Badoo Premium is a subscription based service, with the exception of our lifetime plan, that enables you access to many different functionalities for the period you subscribe. E.G. Undo your last no vote, top chat, invisibility and access people who liked you. Please feel free to message us with any further questions.

HI there! Thank you for your message. I see that your account has been deleted unfortunately, so I can't remove these pictures for you. We hope to see you back on Badoo soon!