Badoo Questions & Answers

Hello Tom, We would never share any information on other users with another user as it goes against pour privacy policy. You can read more on our policy here: https://badoo.com/privacy/ If the police were to get involved, we would ask them to contact us directly so we can share the information with them. Hope this helps! If you need any more help or advice you can always contact us on@BadooHelp -BadooHelp

Hi there, We're sorry to hear you feel this way. We know how it can seem when policies and terms and repeated to you, but this to help you to better understand how this situation has occurred and why your transaction may not be refundable. When you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you. Our support team have looked into this matter and it has been resolved, unfortunately on this occasion you will not be entitled to a refund for this particular purchase.

Hi Ella, if your any of your purchases are eligible for a refund according to the terms and conditions you agreed to, you can contact our team at any time and we will issue a full refund. Feel free to reach out to us via support at badoo.com/feedback, or on Social@BadooHelp (Facebook, Twitter, Instagram)

Hi Andrew, we would never take payment without your consent. We would be happy to look into this for you, however we will need more detail. Please reach out to us at badoo.com/feedback with your account details.

Hi Linda, we are sorry that you have come across a user abusing our site. We really appreciate you bringing this to our attention, we take reports of this nature very seriously and we are committed to removing all malicious profiles from Badoo. Please reach out to us at badoo.com/feedback.com with more information about the profile so we can take action against the account.

Hi Vigi, If your account has been blocked and any of your purchases are eligible for a refund according to the terms and conditions you agreed to, you can contact our team at any time and we will issue a full refund for the purchase in question. If you believe your profile was blocked by mistake, please let us know and we'll reinvestigate the decision immediately. Contact form: badoo.com/Feedback Facebook, Twitter & Instagram:@BadooHelp

It's not possible to be shown as online if you haven't been active recently. Would you mind contacting our team so we can look into this for you? You'll find the BadooHelp team on Facebook (facebook.com/BadooHelp) & Twitter (twitter.com/BadooHelp), or you can send us an email at badoo.com/feedback. Looking forward to resolving this for you! Jake - BadooHelp

Hi Anna, It's not possible to be shown as online if you haven't been active recently. Would you mind contacting our team so we can look into this for you? You'll find the BadooHelp team on Facebook (facebook.com/BadooHelp) & Twitter (twitter.com/BadooHelp), or you can send us an email at badoo.com/feedback. Looking forward to resolving this for you! Jake - BadooHelp

Bonjour, Il est possible que l'un de nos modérateurs constatent que votre profil ait été en violation avec nos directives. Nous demandons à tous nos utilisateurs de suivre les mêmes règles qui nous aident à garder Badoo un réseau sûr. Afin d'en savoir plus sur nos règles de conduite, vous pouvez consulter le lien suivant: badoo.com/guidelines. Si toutefois vous pensez que votre profil a été bloqué par erreur, veuillez nous indiquer votre adresse e-mail ou votre numéro de téléphone d'enregistrment de votre compte (y compris le préfixe du pays) et nous revérifierons la décision prise quant à votre profil.

Hey Kumar, Why not try changing your opening line? It can be a little daunting to know what to say so visit their profile and ask them a question about themselves. Hope this helps!