AvasFlowers.net

I've never seen such a disgusting and incompetent vendor for flowers. I ordered an arrangement that looked beautiful on the website but what was delivered was simply insulting, it wasn't even a third of the flowers on the website and looked like a ten-year old child had arranged it. This vendor should be ashamed to sell such crap to their customers.
Never buy from them!

My husband wanted to surprise me for my birthday. When he place the order they sent them to the wrong place in a different City 5 hrs away. He called to cancel because I was no longer at work and they refused. This was a mistake on their part and they refuse to give my husband his money back. Very poor customer service. They did not honor customer satisfaction. We will make sure not to use their service again.

So my significant other wanted to surprise me for my birthday and ordered flowers for me. First off he gets a call and they say the original one he ordered was out of stock. So they tell him about another one and he agrees. So now they didn't make it till 3 days after my birthday. Not only was the way wrong order sent but the balloon that cost extra was not included. He spent over $100 on an orchid plant. Don't get me wrong it's beautiful but he could have saved $100 and picked one up from the local grocery store. I added a picture for comparison

This company is not local but they advertise to make it look like they are in your area. Flowers weren't fresh. Barely lasted 5 days. They added about $40 in service charges to a $60 order. Flowers didn't even come in a vase as ordered. They just tied them with a string. Such a rip off. For $100 you could do so much better for a bouquet of small roses (not long stem). My husband wanted to do something nice and he feels terrible at what they sent for the money he paid. It's the thought that counts but save your money if you're looking for something special.i repeat this is not a $100 bouquet of flowers.

It was horrible. They charged my husband for a gorgeous arrangement what I got looked like a child arranged it. Worst florist ever.

My significant other ordered from Ava's for Valentines Day and it was a bust! He ordered Fri 2/9 and was told the flowers would be delivered between the 13th and 14th, I didn't get them until the 15th and they look nothing like the arrangement he picked out, nor did I get the personalized message he wanted to send with it. He knows I love Tulips and wanted to surprise me. Let's just say my Valentines was ruined 😔 Here's a picture of what he wanted vs what I got...

Wanted to send my dad flowers because his father passed away. I paid for expedited shipping. The flowers never showed up. We called a total of 5 times trying to get resolved. They told me they would have it delivered first thing the next day. I told them to call my dad or ring door bell and if they never answered it that they could leave on porch. They never did any of that. My dad never received. $120 bouquet plus the $$ to expedite and never got them. Absolutely horrible service. I would never recommend them to anyone!

They claim 30 years in bussiness.
Prices shown is a bigger surprise when you check out and they now have your credit card information you can't delete. There handling fees are about as much as the flowers hidden fee.
Very poor customer support and don't waste your time calling. They claim e- mail support but don't count on it. I have tried calling and ask for response by e-mail. Again a waste of time and energy.

If they are not able to have flowers delivered on the date, before the end of the business day, don't promise that you will. His order (for me) included a work address & home address and I get out of work at 7pm. There was no delivery at work and no delivery when I got home. Then we report it and have to wait for "an investigation"? We have dozens of packages left on premises on a daily basis without them being stolen. No one is going to steal flowers! Once again, stop making promises you can't keep. Today's delivery mattered today!

I ordered flowers for a funeral with a confirmed delivery before the service.
Avas changed delivery date to/after date of service.
Offered complimentary bouquet as compensation for botched order then notified me that they couldn't deliver that either.
None of the links in emails or text messages connected me to customer device.
Spent over an hour on phone with 2 supervisors who did nothing but say the were sorry.
So now they have my credit card information and I have nothing.

I ordered a very nice, large arrangement for a memorial service. Shortly after I placed the order, they told me the arrangement was unavailable, and said they would upgrade the order at no extra charge. The delivered arrangement turned out to be maybe 1/3 the size I ordered, and the flowers weren't fresh. I am furious! Photos are ordered vs. delivered.

Order for flower arrangement was placed 02/11/24 for delivery 02/15/24. Somewhat irritated by additional $24.95 service charge plus $9.99 delivery fee (later waived) plus sales tax, not apparent till check out (delivery fee was promoted as FREE DELIVERY). This increased the price $59.99 to $89.61 (50%, even with free delivery!)
Email notification 02/15/24, some items (basket and plants as depicted) not available, to be replaced with equivalent or greater value. 4 day delay in notification, but accepted. Another email on 02/16/24, cannot deliver as ordered, please call. Not willing to call and spend waiting time on automated call centre, asked for full refund. Confirmation received promptly, now waiting to see how long refund takes. Very very disappointed, as flowers were for daughter's birthday. She just recently moved to WI from Australia. AvaFlowers spoilt it for both of us. Will never use again or recommend.

I would give them a no star if it was possible. 1st they are not a flower shop. 2nd all they do is place a order at a local shop and in most cases never send what you order online and then say is designer choice ok so you think your getting something close maybe.(pink flower instead of red) nope not all just what ever the local shop has and feels that the price ava is paying worth it. Not the flower shops fault they are stuck in the middle trying to make a living and ava employees sitting at home ripping people off trying to sound professional. They are a scam I repeat they are a scam you will never get what your paying for and then when you call in about it they send in you in a circle of people trying use bs lines to cover the easy money they made off you and the local florist. Free delivery too but they charge $25.00 processing at check out.

Sneaky pricing. They bury an extremely high service charge at the very end of the checkout process. The service fee info does not show up before that in any way. They will not refund the order or the service fee either. They say they are a local florist, but they are not the florist. They are a third-party company that puts in orders with local florists. Save yourself the money and go straight to an actual local florist.

Worst experience: express delivery-5 days. Conformation-had to call them,8 times. Was then promised a photo conformation = nothing, still don't know! I was really counting on them.
Now,I may never have the opportunity to tell her how I feel.

You have to search deep into their website to realize that they make no promises regarding delivery, especially with regard to holidays. No warning whatsoever when ordering that it may not be delivered in time. Not a bad company if you want your girl to get her flowers 4 days after Valentine's day. And customer service is unreachable.

I ordered two separate arrangements for my uncle's funeral. The day after I ordered I received two emails asking to call the 1 800 number. They could not fill the orders and asked for my aunt's address. They wanted to send a replacement basket to her house instead. I hung up on them after telling them to cancel the order. They called back I said cancel it and had to hang up. Cancel means Cancel!

Do NOT order flowers from here! They add surprise fees, do not deliver on time, do not deliver requested arrangement, and only way to get person on the phone is to call to place an order. They are quick to take new orders when they cannot even fulfill current ones. Put on constant hold when request to speak to customer service is made. There is no attempt to remedy any mistakes.

For my daughter's surprise delivery, they did not delivery the balloon (that I was charged for) and the flower bouquet was nothing like the one I ordered. Neither the vase nor the flowers were even close to what I ordered. Not only that but I ordered the large bouquet and they only delivered 8 flowers! And LOTS of green leaves. When I called to complain, they promised that they would redeliver. 20 days after, I am still waiting. I just called again to follow up and they hang up on me. SO my advice, stay as far away as possible from AvasFLowers.net (see attached pictures)

I ordered the red white and you arrangement. They said they were out, and asked to substitute it with a dozen rosses instead. I agreed, even though it wouldn't be as pretty. Then, they delivered what looked like cheep gas station flowers, not a single rose. Not in a vase, that was separate. I spent $90 on what should have cost $16, and it was for her birthday. Now I look cheap, because they totaly scammed me.

Disappointed to say the least.My husband ordered 2dozen long stem red roses for Valentines Day and this never showed up.The tracking is a joke! No one to answer the call and these were ordered days ago! Thanks for ruining a holiday I was looking forward to.Never Again will u get our time or money! You all have been warned,don't go with this florist!

Ordered flowers for Valentines' Day delivery on February 5, my credit card was billed that same day. There was no delivery on Valentines' Day, or at least through mid-day on the 15th, despite the fact they were reporting as delivered (reported 6:56 delivery against a 7:00 deadline, suspicious?). Tried to reach customer service from Wednesday evening to mid-day Friday - unable to reach a person, just using automated system (which repeats their erroneous delivery occurred).

Additionally, when I Googled looking for a local florist, they came up. They are not local - they are national, and apparently contract to local florists for purchases.

As of this writing, I have not received any feedback. They received one star only because the system would not process zero starts.

It was embarrassing enough not getting my flowers on Valentines Day…. But then they delivered them a week late! How embarrassing is that truly I do not recommend this company they are just a middle man and from what I've read online they have problems all the time. 10/10 DO NOT RECOMMEND.