Here’s what consumers have asked with answers from Auto Forward staff and previous consumers.
Having same issue. Not sure of problem.
Yes. They falsly advertise that you never have to touch the target phone at all. That's not true. You have to access it the very first time to download the app and then after that point you can view the information remotely. Stay away though. It's a scam! They'll steal your money and you'll never get it back!