Anniecloth Questions & Answers

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Here’s what consumers have asked with answers from Anniecloth staff and previous consumers.

141 questions answered
4% answered in 1 day
Question:

Rip off alert. this business failed to issued a refund for all returned merchandise $161.02. lied saying my tracking provided not valid. unreal

Answer:

Sorry for all inconvenience. We will try our best to improve it. Could you tell us your order number so that we can check and handle this issue for you? All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through anniecloth.com can be returned within 15 days from the delivered date. If you're not satisfied with our products, you can contact our customer representative to get a return slip. You will receive full refund after we receive your return package. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

How do i return this

Answer:

Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through anniecloth.com can be returned within 15 days from the delivered date. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

How can sitejabber have such positive reviews of anniecloth when nobody else does? i propose that anniecloth is submitting reviews to change the ratin

Answer:

Sorry for all inconvenience. We will try our best to improve it. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. We never ever changed the rate of the review. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

How do i return items

Answer:

Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through anniecloth.com can be returned within 15 days from the delivered date. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

I placed an order this morning for a t shirt i filled out all info and it told me my order was complete i have not recieved a conformation

Answer:

Sorry for all inconvenience. Could you tell us your order number or email address when you placed order so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

Are the dress sizes true to size? i am a size 6. 36, 28, 36. thx

Answer:

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email(service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

Hi i would like to return my dress for small size.order hbobb00196207-- dress was too big thank you-- love your clothes.

Answer:

Sorry for all inconvenience. We will try our best to improve it. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. Return information was sent by email. Pls check it carefully. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

I placed an order on 7/6/20. my order ishbobb 00187664. what is happening with my order? please notify me . helene perrizo

Answer:

Sorry for all inconvenience.We valued your business and we will try our best to help you resolve the problem. Some items were shipped and tracking number was sent by email. Check it carefully. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

I ordered $169 on 7/18/20. when can i expect to get my order?? please advise asap. thank you phyllis jason

Answer:

Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,
Question:

Answer:

Sorry for all inconvenience. The package was delivered by USPS. Proof was sent by email. Pls check it carefully. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By - l.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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