AMOMA.com Questions & Answers

Question 1

Question:

Why does amoma.com charge $351 to modify a reservation? Why does amoma.com charge $351 to modify a reservation?

Answer · 2017-02-20T02:53Z

Answer:

Hi Geri H., Please contact our Customer Support team at qualityservice@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question 2

Question:

Hello, i tried to book a room through your site but the hotel had no vacancy for the date requested, however you put a hold on my credit card. i want to be sure that i am not being charged for a room that wasn't available. Hello, i tried to book a room through your site but the hotel had no vacancy for the date requested, however you put a hold on my credit card. i want to be sure that i am not being charged for a room that wasn't available.

Answer · 2017-02-17T01:15Z

Hi Liz S., Please contact our customer support team at qualityservice@amoma.com or 001 917 624 9014 so we can look into this matter together. Thanks, Your AMOMA.com team

Question 3

Question:

Chicago withotel double, means 2 beds. right? the hotel says they only have two queen size, no single bouble or queen. do i have your word that we will get two beds? Chicago withotel double, means 2 beds. right? the hotel says they only have two queen size, no single bouble or queen. do i have your word that we will get two beds?

Answer · 2017-02-17T01:14Z

Hi Wendy W., Thanks for your interest in one of our offers! Please contact our Customer Support team at qualityservice@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

Question 4

Question:

Want to book a hotel for venice, italy this september. is booking several months in advance ok? also, is this website abta protected etc, or money refundable if something goes wrong? Want to book a hotel for venice, italy this september. is booking several months in advance ok? also, is this website abta protected etc, or money refundable if something goes wrong?

Answer · 2017-02-06T03:57Z

"Hi Jamz A, Thanks for your interest in our offers! Please contact our customer support team at customersupport@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

Question 5

Question:

My booking was declined but the amount of money was nevertheless authorised. fron the general reply i see that it should be refunded. however quite many days has passed and nothing has happened. can you please explain what is the issue and when will this money be refunded? My booking was declined but the amount of money was nevertheless authorised. fron the general reply i see that it should be refunded. however quite many days has passed and nothing has happened. can you please explain what is the issue and when will this money be refunded?

Answer · 2017-02-01T11:18Z

Hi Marcus E., Please contact our customer support team at customersupport@amoma.com or on +1 9176249014 so we can look into your issue together. Thanks, Your AMOMA.com team

Question 6

Question:

I made a reservation through amoma which emailed me a "voucher", yet when i called the hotel to confirm my reservation, the hotel had no record of the transaction. the reference number was not even a number that the hotel uses. have i been ripped off? I made a reservation through amoma which emailed me a "voucher", yet when i called the hotel to confirm my reservation, the hotel had no record of the transaction. the reference number was not even a number that the hotel uses. have i been ripped off?

Answer · 2017-02-01T11:23Z

Hi Rick S., Please contact our customer support team at customersupport@amoma.com or +1 9176249014 so we can look into your issue together. Thanks, Your AMOMA.com team

Question 7

Question:

I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed? I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed?

Answer · 2017-01-30T01:58Z

Hi David I, Thanks for your interest in one of our offers! Please contact our Customer Support team at customersupport@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

Question 8

Question:

If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking. If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking.

Answer · 2017-01-26T06:18Z

Hi Sonia, The booking will always be confirmed once the voucher is sent to your e-mail address. Sometimes it takes the hotel until 24 hours before your scheduled arrival date to update the names in their system. However, you will be provided with a Hotel booking reference in the confirmation email and your personal account on our site, which your hotel can easily find your booking with. Should you wish to confirm your booking before the check-in date, feel free to reach out to our customer support team via customersupport@amoma.com and they will be more than happy to further assist. We hope we have answered your question and we remain at your service! Your Customer Support Team

Question 9

Question:

Does amoma require you to enrol in a membership program before making a booking:? Does amoma require you to enrol in a membership program before making a booking:?

Answer · 2016-09-13T01:58Z

Answer:

No

By Bjorn S. over a year old

AMOMA.com Questions & Answers

Why does amoma.com charge $351 to modify a reservation? Why does amoma.com charge $351 to modify a reservation?

I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed? I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed?

If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking. If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking.

Does amoma require you to enrol in a membership program before making a booking:? Does amoma require you to enrol in a membership program before making a booking:?

How do i get my money back after you cancelled the reservation at the hotel, but still charged my card?

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