AMOMA.com Questions & Answers

Here’s what consumers have asked with answers from AMOMA.com staff and previous consumers.

151 questions answered

22% answered in 1 day

Question:

When i made a reservation, i said it was a floating refund. you did not inform me that there was a fee. i would like a refund without a fee. there is no way to contact you. reservation number 32353535, 32349887 please refund.

Answer:

Hi Nam J., Thanks for submitting your question! Please note that one of our agents will contact you to further investigate this matter and find a solution together with you. Your Customer Support team

By AMOMAcom C., Customer Support team over a year old

Question:

How do i get a receipt for a hotel stay i've booked through you? i need one for expense purposes. How do i get a receipt for a hotel stay i've booked through you? i need one for expense purposes.

Answer:

Hi Laura R., Please contact our customer support team at qualityservice@amoma.com or at +1 917 624 9014 so we can look into your booking together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

I will need a receipt for my upcoming hotel booking through amoma for expense purposes. how do i get a receipt? I will need a receipt for my upcoming hotel booking through amoma for expense purposes. how do i get a receipt?

Answer:

Hi Laura R., Please contact our customer support team at qualityservice@amoma.com or at +1 917 624 9014 so we can look into your booking together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

Hi....once i book with amoma, how long it takes to hotel staff to have visibilitity of my reservation? Hi....once i book with amoma, how long it takes to hotel staff to have visibilitity of my reservation?

Answer:

Hi Tathiany S., Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay but you can always reach out to our customer support team at qualityservice@amoma.com and we are happy to reconfirm your booking with the hotel before your check-in. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

I have a booking for the queen mary next february. have now signed up for an online account with amoma.com to view booking. no matter what i enter, name, date, hotel booking reference number or booking number your website does not find my booking!?! i know call 917-624-9013...problem with that is i have been on hold hell for 11 minutes and no one answers! I have a booking for the queen mary next february. have now signed up for an online account with amoma.com to view booking. no matter what i enter, name, date, hotel booking reference number or booking number your website does not find my booking!?! i know call 917-624-9013...problem with that is i have been on hold hell for 11 minutes and no one answers!

Answer:

Dear L B., Please contact our customer support team at qualityservice@amoma.com to provide us with both your telephone number and booking number and one of our colleagues will contact you internally regarding your reservation. Best regards, The AMOMA.com Team

By AMOMAcom C., Customer Support team over a year old

Question:

Can you guarantee that my booking thru amoma would not be cancelled after i receive confirmation? Can you guarantee that my booking thru amoma would not be cancelled after i receive confirmation?

Answer:

Hi j r, Thanks for your honest question! As soon as you receive your hotel voucher by email after placing a booking on AMOMA.com, your reservation is fully confirmed. If you have any doubts, you can always reach out to our customer support team at qualityservice@amoma.com and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

I just booked a hotel in paris and paid the $1.00 fee. when i call the hotel what company or name will it be under. i want to call the hotel and confirm that i have a room and there are no issues.

Answer:

Hi Susa G, Please contact our customer support team at qualityservice@amoma.com or by phone at +1 917 624 9014 so we can look into your booking together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

How are the prices so much less than other sites? is there a catch? timeshare presentation??

Answer:

Hi Tracey B., Thanks for your interest in one of our offers! Please contact our Reservations Team at +1 917 624 9013 so we can clarify your questions and assist you with your booking. Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

This is my first time using, is it legit This is my first time using, is it legit

Answer:

Hi JOHN R., Thank you for submitting your honest question! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any questions, you can always reach out to us by phone on {phone}, by email at qualityservice@amoma.com and via our on-page LiveChat. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

See more answers (2)

Question:

Yes how do i find out what you mean for room type at the 816 hotel in kansas city Yes how do i find out what you mean for room type at the 816 hotel in kansas city

Answer:

Hi Bruce E., Thanks for your interest in one of our offers! Please contact our customer support team at qualityservice@amoma.com or +1 917 624 9014 so we can assist you with your booking. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

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