AMOMA.com Questions & Answers

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Here’s what consumers have asked with answers from AMOMA.com staff and previous consumers.

151 questions answered
22% answered in 1 day
Question:

Dont have credit card but like book

Answer:

Hi MARCHA, Thanks for submitting your question. You can pay with a wide variety of payment methods on our site, such as credit and debit cards, PayPal and online transfer; many of them are completely free of fees. In case you decide to proceed with an offer, please contact our Customer Support team at customersupport@amoma.com or via LiveChat so we can clarify your questions and assist you with your booking process. Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Bonjour puis annuler ma reservation 45688607 sans frais car rien ne fonctionne merci

Answer:

Bonjour Josette, Nous sommes désolés de l'incident que vous nous avez rapporté. Un de nos agents vous contactera rapidement afin d'enquêter et de trouver ensemble une solution satisfaisante. Le service client

By AMOMAcom C., Customer Support team
Question:

I have a reservation in but i only recieved a reference # 2210513. end all inclusived mean all meals and regular drinks are imcluded in the pakage

Answer:

Hi Manuel, Thank you for your question! Please contact our customer support team at customersupport@amoma.com, at +41 225 182 013 or via LiveChat so we can look into your booking together. Thanks, Your Customer Support Team

By AMOMAcom C., Customer Support team
Question:

I didn't receive a confirmation email, is it possible to get it sent again?

Answer:

Hi Cory S., Thank you for reaching out to us! Please provide us your booking ID and/or the complete guest name for the booking so that we may be able to assist you! Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team
Question:

Can you tell me is this book or not? i cannot find out my reservation # bzbujxcwr4tq

Answer:

Hi Eunkyung P., You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Please contact our customer support team at customersupport@amoma.com or via our LiveChat so we can look into this matter together. Thanks, Your Customer Support Team

By AMOMAcom C., Customer Support team
Question:

Saw some bad reviews ... concerned - have you handled that and get better?

Answer:

Hi Thomas D., Thank you for submitting your honest question! Our customers' smooth booking experience is our number-one priority, therefore we would like to assure you that every feedback received so far has been carefully revised and escalated to the right team if any improvement of our services has been required. Feel free to reach out to us at sitejabber@amoma.com if you would like us to look together into any specific matter or if we can provide you with more details regarding our services. We are happy to assist you anytime, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

How do you manage to get the cost of rooms lower than the hotel's website?

Answer:

Hi Neder J., We work with a live booking system which allows us to offer you the best hotel deals in real time. Booking with AMOMA.com, you can be sure you always make a great bargain not only price-wise. A majority of our amazing deals also comes with exclusive extras such as included breakfast or deluxe room types while many of our competitors offer mostly room-only options. If you wish to proceed with a new reservation, please contact our reservations team via LiveChat or at +41 225 182 013, and they will be more than happy to assist you! Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

The hotel that you reserved for me says it has no reservation for me. dhb180321135357

Answer:

Hi Ann P., Thanks for reaching out to us! One of our agents will contact you to further assist you. Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Please help to check my reservation my booking id 43875377 customer number 23770385. i try to call but holding forever. no one answer at all. i\

Answer:

A: Hi again Lina C., Don't hesitate to contact our customer support team at customersupport@amoma.com, via our on-page LiveChat. Or +41 225 182 013 should you need any further assistance. Thanks, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Please check my booking, i am worried if your web trusted or not?

Answer:

Hi, Lina C: Please note that we contacted you on 03.21.2018 by email to resolve this matter. Do not hesitate to contact us via email sitejabber@amoma.com for any questions related to your reservation. Your customer service team

By AMOMAcom C., Customer Support team

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