AMOMA.com Questions & Answers

Here’s what consumers have asked with answers from AMOMA.com staff and previous consumers.

151 questions answered

22% answered in 1 day

Question:

Hello i am about to reserve a room for 1 adult and 1 child if i want to add more people later down the line can i do so Hello i am about to reserve a room for 1 adult and 1 child if i want to add more people later down the line can i do so

Answer:

Hi Ashley, The cancellation / modification policy depends on the hotel. You can always find the corresponding policy on the payment page before completing your booking or after that in your booking details within the personal account area. If you have any doubts, please feel free to reach out to us at support@amoma.com and we are here to assist you. Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

My booking request was declined, but the money is shown as processing on my bank account. will this charge be cancelled and will i get my money back? My booking request was declined, but the money is shown as processing on my bank account. will this charge be cancelled and will i get my money back?

Answer:

Hi Jacqueline, Please contact our customer support team at support@amoma.com or so we can look into this matter together. Thanks, Your Customer Support Team

By AMOMAcom C., Customer Support team over a year old

Question:

I am on the line trying to talk to someone. been on hold for fifteen minutes. is this customary? I am on the line trying to talk to someone. been on hold for fifteen minutes. is this customary?

Answer:

Hi Moon A., Please contact our customer support team at support@amoma.com or 0044 203 608 8170 so we can look into your booking together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

Why does the rate go up when using a credit card? Why does the rate go up when using a credit card?

Answer:

Hi Dalerie A., Please note that we offer a wide variety of payment methods that are completely free of fees. In case you decide to pay with another payment method that is subject to charge, bear in mind that these charges are levied by the banks. Feel free to reach out to our customer support team at any time so we can find the best payment method for you. In any case you can always see a full price breakdown on the payment page before completing your booking. Feel free to reach out to us at support@amoma.com so we can further investigate this matter together with you. Your Customer Support team

By AMOMAcom C., Customer Support team over a year old

Question:

Why does the price go up for using a credit card? Why does the price go up for using a credit card?

Answer:

Hi Dalerie A., Please note that we offer a wide variety of payment methods that are completely free of fees. In case you decide to pay with another payment method that is subject to charge, bear in mind that these charges are levied by the banks. Feel free to reach out to our customer support team at any time so we can find the best payment method for you. In any case you can always see a full price breakdown on the payment page before completing your booking. Feel free to reach out to us at support@amoma.com so we can further investigate this matter together with you. Your Customer Support team

By AMOMAcom C., Customer Support team over a year old

Question:

How long i can confirm with the hotel after i booked with your company How long i can confirm with the hotel after i booked with your company

Answer:

Hi Rong Z, Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always reach out to our customer support team and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

Hi i would like to know why i have been charged for a booking that i made on monday for a hotel booking in ireland. i read on the site that i would be charged 40euro if i cancelled but as of today i have been charged in full. can you please tell me why the is .. Hi i would like to know why i have been charged for a booking that i made on monday for a hotel booking in ireland. i read on the site that i would be charged 40euro if i cancelled but as of today i have been charged in full. can you please tell me why the is ..

Answer:

Hi Mary K, Please contact our customer support team at support@amoma.com or +44 203 608 8170 so we can look into this matter together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

How do i get my payment back, after booking with you and not getting a room at the hotel? How do i get my payment back, after booking with you and not getting a room at the hotel?

Answer:

Hi Mumsy B, We are sorry to hear about this situation. Please note that one of our agents has contacted you to further investigate this matter and find a satisfactory solution together with you. Your Customer Support team

By AMOMAcom C., Customer Support team over a year old

Question:

You have many terrible review online, how do i know your site is credible You have many terrible review online, how do i know your site is credible

Answer:

Hi Hayley, Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always reach out to our customer support team and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

How long should i wait before contacting the hotel i booked with to make sure they have my reservation? How long should i wait before contacting the hotel i booked with to make sure they have my reservation?

Answer:

Hi Lauren, Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always reach out to our customer support team and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

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