AMIClubwear Questions & Answers

Here’s what consumers have asked with answers from AMIClubwear staff and previous consumers.

53 questions answered

13% answered in 1 day

Question:

I keep calling and get no answer.i placed order 112395630 and got a message that one of the items was on backorder.i want that item refunded/cancelled I keep calling and get no answer.i placed order 112395630 and got a message that one of the items was on backorder.i want that item refunded/cancelled

Answer:

Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

Hi, i just wanted to know if you ship to the uk and if so how much is it Hi, i just wanted to know if you ship to the uk and if so how much is it

Answer:

Hi Sam, Thank you for contacting AMIclubwear.com. Yes, we ship worldwide. Our check out will calculate a shipping cost for you before you decide to complete and finalized your order. Thank you and have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

I placed an order on 12/28/2019, i have yet to receive a shipment confirmation or tracking. I placed an order on 12/28/2019, i have yet to receive a shipment confirmation or tracking.

Answer:

Hi Sam, Thank you for contacting AMIclubwear.com. Yes, we ship worldwide. Our check out will calculate a shipping cost for you before you decide to complete and finalized your order. Thank you and have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

How long is shipping going to take? my order still says processing and its been a week How long is shipping going to take? my order still says processing and its been a week

Answer:

Hi Letitia, Thank you for shopping with AMIclubwear.com. Our processing time is within 48 business hours. May you please provide us with your order number. We would be more then happy yo review your order for you. Have a great day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

How can i cancel my order? my order number i112350525 it's been five days and it's still processing. How can i cancel my order? my order number i112350525 it's been five days and it's still processing.

Answer:

Hi Courtney, Thank you for shopping with AMIcluwear.com. Upon reviewing your order, your order was placed on 10/24/18 and was shipped the very next day on 10/25/18. Your order was delivered on 10/31/18. Please note for future references all cancellation of order would have to made through our call center on the same day of your purchase. Please feel free to reach out to us with any questions. Have a great day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

How soon can i get my items? How soon can i get my items?

Answer:

Hi Linda, Thank you for shopping with AMIclubwear.com. Our processing time is within 48 business hours and transit time will take 2-5 business days depending on your location. If you may provide us with your order number, we will be more then happy to review your order for you. Have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

How long does shipping take; i placed my order before the holiday still haven't received anything on shipping or tracking yet? How long does shipping take; i placed my order before the holiday still haven't received anything on shipping or tracking yet?

Answer:

Hi Shaniqua, Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Have a great day! Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

I purchased some items back on september 25,2017, but never received my items. i have the receipt of where your company took the money out of my bank.

Answer:

Hi Angela, Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Have a great day! Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

My order # is 112263218 why is it on hold? i really pray i don't end up another unsatisfied customer after review reads i'm scared. My order # is 112263218 why is it on hold? i really pray i don't end up another unsatisfied customer after review reads i'm scared.

Answer:

Hi Amy, Thank you for shopping with AMIclubwear.com. The reason your order was placed on hold status is because there was 1 item on back order. Upon reviewing your order, your back order item have been refunded and we have sent you a confirmation e-mail. Please feel free to reach out to us with any questions. Have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

Question:

What does "on hold" mean for my order i ordered last saturday? What does "on hold" mean for my order i ordered last saturday?

Answer:

A: Hi Amy, Thank you for shopping with AMIclubwear.com. The reason your order was placed on hold status is because there was 1 item on back order. Upon reviewing your order, your back order item have been refunded and we have sent you a confirmation e-mail. Please feel free to reach out to us with any questions. Have a wonderful day. Warm regards, AMI

By AMIClubwear C., Customer Service over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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