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Here’s what consumers have asked with answers from Amazon staff and previous consumers.
I bought their echo dot version 4 died after 35 days because it was past 30 days it was still under warranty but they refused to replace it and wanted me to mail the piece of junk back so they could repair it the turn around time was 3 weeks after multiple calls to executive customer service I was able to send back the product and they removed the 17+dollar charge to return the item and send a new item because the rep in India had ordered the new product without my approval when I had asked to be connected to a rep in America. Their offshore teams are useless and imagine they refused to send me a replacement till I screamed loud enough.
They use artificial intelligence what an oxymoron and a useless offshore customer service. You have to spend hours and multiple calls to get to an executive customer service member in America and they treat you like they own amazon personally. If I was not disabled I would not use them but it convenient when things go right.
