Allivet Questions & Answers

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Here’s what consumers have asked with answers from Allivet staff and previous consumers.

24 questions answered
4% answered in 1 day
Question:

Our vet says your meds aren't "guaranteed." what does that mean?

Answer:

Ask your vet for the manufacturer. I ordered 3 meds, all 3 were from same manufacturer as vet-2 were in exact same package, 1 was packaged differently but the quantity was tripled!

By Carrie F.
Question:

Do you have a medicine list for dogs with prices listed - doseage?

Answer:

I am in the process of moving to the country. I have no dog yet, but will. Along with rabbits chickens and cows, so will let you know then this is my first day. And fish farm is on that list as well. We will see...

By Sassman R.
Question:

What happens to an order if the vet does not provide the prescription?

Answer:

They cannot fill your order. Get a different vet because it looks as though your vet is more interest in their profit than the well being of your pet.

By Kathy A.
Question:

Thinking about using your service but your reviews are not so good. why should i use you

Answer:

Out of 3449 reviews they still have a 4.5 star rating out of 5. I can personally say that I have never had an issue with Allivet on any of the medication that I have had to order for pets and it is much less that what I would pay through my veterinarian for the exact same product. They also have great prices on pet treats as well, which can quite possibly help you get their free shipping offer for spending $49 or more if the medication isn't quite expensive enough.

By Aaron S.
Question:

Is it normal to send a wrong prescription, if you are produced a prescription for a cat, and you have to get vet verification for that prescription.

Answer:

I've only received the exact prescription for my dog.

By Beverly B.
Question:

How do i upload a copy of my prescription?

Answer:

As a consumer, you cannot upload, fax or send an Rx to any pharmacy. They can only accept a Fax Rx directly from your Vet, otherwise they need the hard copy.

By James H.
Question:

Hi. does allivet receive their inventory directly from the manufacturer for nexgard chewables and heartgard plus chewables?

Answer:

I called the manufacturer of NexGard, who told me they do not supply Allivet with their NexGard product directly. They could not tell me how Allivet gets there supply. Perhaps the reason Alligard does not ship NexGard in the mfg's box.

By James H.
Question:

Answer:

You will need a prescription for many of the medications and prescription food, but they will contact your vet. They have a lot of supplies that are available without a prescription.

By Diane B.
Question:

I'm worried if i order it will take too long and that it wont be the correct medication that i need for my dog, based on the reviews...

Answer:

I've used Allivet for insulin for a cat and thyroid meds for a dog, both life dependent medications, and I've always received the meds on time. Of course, it's the owner's responsibility to order meds allowing a reasonable amount of time for processing and shipping, you can't wait until you're out to order.

By Karen B.
Question:

I am concerned regarding those who have received wrong medications or partial shipments - and do not state that they were not able to get resolution. does allivet make these problems "right?"

Answer:

Whenever I contacted them by phone they were great in assisting me. All of the orders that I received we're fine.

By Lisa I.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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